Dennelle Walton
Highly unprofessional experience. I arrived on time for my first appointment and paid for parking, only to be informed that the stylist, Wally, had slept through his alarms for a 10:00 a.m. appointment. The manager, Gina, told me she was unsure when the stylist would arrive and suggested that I wait. While she was apologetic, no solution, compensation, or acknowledgment of the inconvenience—such as reimbursement for parking—was offered. What makes this especially frustrating is that I received three separate appointment confirmation messages. Perhaps those reminders would be better directed to the stylist rather than the client. Luckily, I was able to book a last-minute appointment at Ulta Beauty Salon, and they were able to fit me in. Thank God for Ulta. In response: Being asked to shampoo and prep without any indication of when the stylist would arrive would have put me in a worse predicament. Gina explicitly stated that she could not provide an ETA for the stylist. Proceeding under those circumstances would have meant committing more time without any clarity or assurance of service. This further demonstrates a lack of consideration for my time and reinforces why I chose not to proceed.
