Matthias Delaine
**This review can't speak to the quality of their services but I must say something about their communication practices** I e-mailed this company requesting a quote. They got back to me after a few minutes. Reasonable price. They even e-mailed me the next day asking if I wanted to go ahead with the job as they had a slot open up. I decided not to go ahead with the job and informed them. Overall, fine interaction. Later in the year I shoot them an e-mail requesting a quote for a different job. Two weeks go by, no response. I resend the e-mail. One week goes by, still no response. Weird. Maybe they're on vacation or my e-mails are ending up in their junk folder? I filled out the contact form on their website, hit submit, and received a response less than a minute later asking for photographs and details of the job site. Great! I responded to THAT e-mail with pictures and details. And I figured, Hey since my messages are getting through via their contact form I'll message through that again just to let them know that I replied to their e-mail and to verify receipt. I get a response, again arriving less than a minute later. Their response confirmed receipt of my message and then proceeded to ask me again to send over pictures and details of the job.... If you received my response then why are you asking again? It was the exact same paragraph too... So then there was my clue... This whole correspondence was between me and a generative A.I. chatbot.... I'm happy for everyone who's gotten great service from this company but using a chatbot to give the illusion of fast response times is very dishonest. **EDIT 12/12/2025** Thank you for reading my review and for your response to it. I never received an e-mail that indicated your website's contact form is intended to be a one-time method so I unfortunately was not aware I should not return to or rely on it. After I confirmed the proposed job date & time (in retrospect, mistakenly) with who I believed to be a person via the contact form, I was regrettably away from my inbox for a little over a week. By the time I saw and responded to your appointment reconfirmation request, the job date & time was only 3 days away, so I wasn't surprised if this appointment had been removed from your work calendar already. I still would have liked an acknowledgement though, such as: "Sorry, your response was too late and we had to remove the job from our schedule." I still hope you reconsider your use of generative A.I., no matter how small or minimal, as the far-reaching detrimental ramifications of it in several industries & sectors and on the environment deserve contemplation. Overall, I respect your attempts to progress this project at the time. You did what you could with the information you had. Thank you again for your review and reflection on this experience.
