BluePearl Pet Hospital

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Mark Maddex

via Google

Yesterday I had to make a decision where I needed to go for emergency care for my dog. My veterinarian told me about Blue Pearl and there amazing staff. Seeing the past reviews did make me a little hesitant. However they treated us with kindness and respect. Dr. Pan and her staff were very compassionate and answered all our questions even if they were repeated questions. I'm glad to have taken my girl there. Thank you Blue Pearl for all your kindness and efforts.

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Catt Lynn

via Google

***UPDATE*** MY DOG DIED TODAY. THANKS FOR YOUR LACK OF ATTENTION AND CARE. PLEASE IF YOU LOVE YOUR ANIMAL DONT TAKE THEM HERE THEY DIDNT DO ANYTHING FOR MY DOG IGNORED US FOR 3 HOURS So I took my dog there as she was having breathing difficulties and her heart rate was extrenely elevated. Saw the vet once Sarah poltis, she said she thought she may be having congenital heart failure. She took my dog. Said her heart rate was elevated and she was having trouble breathing. She told me all of the things that she would like to do. I asked her if we could prioritize and make the most important tests a priority as I didn't have a ton of money. She said I can do that I will put together a plan and get back to you. Never saw her again. NOT ONCE. Moved me to a different room. Sat In a room for 2 hours. Vet tech comes in with a low and a high end bill. I said to the vet tech she said dhe would put a plan in place prioritizing the most important tests first. Tech said she did?? She said I will go ask her and be right back. Waited another 20 min and the tech comes back in and says we are sending you home with pain meds because who knows maybe she hurt herself and that what she needs. How does a dog go from possibly having congenital heart failure to maybe she hurt herself. As I sat there for almost 3 hours!!! I paid for pain meds, she gave her a shot for pain earlier and I left. My dog suffered immensely last night. Breathing so incredibly hard and sounding like her heatt was going to come thru her chest All night I cried as she struggled. I went to another vet the next day, (today), this one gave me a huge bill. I said no. I couldn't afford it. I said you guys are more expensive than the animal hospital. She said ok. And as I was paying the visit fee I'm thinking why am I paying for 2 vet visits and why didn't genessee take care of her properly to begin with?? I placed to calls with the office manager complaining, said they should finish what they started with my dog or I wanted my money back. She said I was more than welcome to come back if I wanted but it would be another $190 fee. Needless to say I will be seeking legal advice. I told her if my dog dies, I will sue. Never have I had a veterinarian show such a great lack ot concern, to the point OF NOT EVEN COMING BACK IN THE ROOM yet LETTING MY DOG SUFFER. THE SAME DOG SHE SAID SHE THOUGHT HAD CONGENITAL HEART FAIKURE. Either way I will be seeing these folks in court. Save your money and if you have e Sarah as your doctor, RUN!!! before she runs out on you!! GOOD FOR NOTHING. I KNEW SHE WAS OFF TODSY THATS THE ONLY REASON I WANTED TO COME BACK AND HAVE THEM FINISH WHAT THEY STARTED. POOR EXCUSE FLR A HOSPITAL. SHORT STAFF IS NOT A LEGITIMATE EXCUSE TO LET A DOG SUFFER. YET YOU CAN KEEP TAKING PATIENTS AND THEIR MONEY??? RIGHT??? UPDATE THEY JUST CALLED ME AND OFFERED ME END OF LIFE SERVJCES YET MY DOG WASNT A PRIORITY LAST NIGHT. SUCH A PRIORITY THE VET NEVER CAME BACK!!! OFFERED ME A DISCOUNTED RATE. I WILL SEE THEM IN COURT. ***IN RESPONSE TO THEIR RESPONSE- THEY OFFERED ME A LONG LIST, A CHEAP LIST AND AN EXPENSOVE LIST OF TESTS. I SAID THIS IS NOT WHAT SARAH SAID SHE WOULD DO. SHE SAID SHE WOULD MAKE A PLAN FOR MY DOG AND PRIORITIZE TESTS BASED ON THE FACT THAT SHE TOLD ME SHE THOUGHT SHE WAS HAVING HEART FAILURE.. I ASKED TO SEE THE VET AGAIN, WAS TOLD AN EMERGENCY CAME IN, SAW HER FOR 5 MINITES OUT OF HOURS OF BEING THERE!!! ONE TIME UPOM ARRIVAL FOR 5 MINITES WHILE SHE CHECKED HER VITALS!!!. SHE WAS AN EMERGENCY!!! THEY SENT A GUY IN WITH PAIN MEDS AND NEVER SENT SARA BACK IN. NEVER SAW HER AGAIN. I AM CONSULTING AN ATTORNEY REGARDING THIS AT THE CURRENT TIME. THEY ARE LIARS. I SENT THEM A VIDEO OF MY DOG STRUGGLING AT HOME. THEIR RESPONSE WAS THEY WOULD LIKE TO OFFER DISCOUNTED DEATH SERVICES. MY DOG WAS STILL ALIVE!!! AGAIN BEWARE!!!******

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Rebecca McClintock

via Google

I needed to help my little man pass because of the issues he had that surgery would not fix. It was a Saturday morning and my vet was closed. They made sure we were taken care of during such a difficult time and respected my boy and gave him the dignity he deserved. The hand written card, the packet on coping with the loss, and just the care we got was over the top. We cannot thank them enough for all they did during that ruff time because it felt like they went above and beyond.

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Michael Heale

via Google

Staff was friendly and supportive.

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Tori Hamilton

via Google

Our dog suddenly became very ill and was vomiting and pooping blood. We called and they said this was an emergency and to bring him in. This was at 3:00 pm. After our arrival we were triaged and informed the new doctor would be making their rounds at 7 so to expect to be see around then. Around 8:30 my dog began to pant and was throwing up again and I offered him water to which the receptionist came over and very aggressively started yelling at us about how our dog was going to be sedated and we couldn’t do that, mind you we were never informed our dog needed sedation. During triage we were told he needed an antibiotic and fluids because he was dehydrated. Around comes 9:30 and we are still waiting to be seen after asking about time I was informed it could be numerous hours and we took our poor sick dog home. Not to mention the fact the receptionist sat at the desk talking about us to each other like we weren’t sitting 10 feet away. Will absolutely never step foot back in this facility nor ever recommend them to anyone.

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Tammy Ball

via Google

I sent my daughter there today (3-22-26) with her dog who needed medical help. She sat in a room with NO DR ever coming in for over 5.5 hours until she left with the dog! ABSOLUTELY PATHETIC & UNACCEPTABLE! Now she has to pray the dog is ok until her vet opens in the morning! THIS PLACE SHOULD NOT CLAIM TO BE A 24 hour hospital! The kid at the desk couldn’t have cared less when she said she was waiting that long and leaving. As someone in dog rescue- I will be telling everyone about this place! If there was a way to give ZERO STARS I would!