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Earl Mullervia Google

over 1 year ago

Amazing post purchase support. We purchased a dining room set 4 years ago from Blueprint Home. Recently we discovered a crack in the chair frame under the seat. Even though the manufacturer denied any warranty the store owner Jane made it right and replaced the chair with a new one at no cost to us. Never expected that but she exemplifies Customer Service to the max. Thanks Jane!

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Anita Balsewiczvia Google

over 3 years ago

We went into Blueprint Home to see what furniture offerings they had available since we just moved into a new house and needed to furnish it. We loved that it's a local store and we try to support local in our purchases whenever possible. The team at Blueprint Home was absolutely great! Karrie and Kim were very knowledgeable and helpful when we explained to them what we were looking for. We could tell that they are passionate about what they do and actually care about providing excellent service to their clients. We ended up buying a Lind leather couch and love seat for a good deal. We ordered them in July and we were expecting to receive them at the end of November, but the shipment arrived early November instead. It was a pleasant surprise! The white glove delivery experience was amazing and we're very content with our overall experience with Blueprint Home. We're planning on going back to get more furniture and decor there in the future. We highly recommend them!

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Alex Oldfordvia Google

over 4 years ago

I had a great experience with every step at Blueprint. I visited the store in person before buying - it's a beautiful store to check out and the staff was really helpful in showing me different options while I was bed shopping. I eventually ordered my Gus Modern bed by email/phone which was quick and easy, and delivery was done with great communication. The bed is fantastic in our space (especially love the headboard height) and it's super comfy to lean on to read. It's sturdy and I'd definitely recommend it. I also picked up some decorative pillow shams while I was in store for a gift - Blueprint carries fabulous decorative pillows that are actually big enough to have some presence and super comfy to lean into on the couch (no sad little throw pillows here). Highly recommend this great local Ottawa store!

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Linda Chapmanvia Google

almost 11 years ago

It is always a pleasure going to Blueprint Home, even if just to browse. The staff are friendly and welcoming and the store is always nicely merchandised. The owner, Jane, is very knowledgeable and extremely customer service oriented. I can always count on her for furniture advise and guidance. I had a couch delivered and the delivery team kept in touch to let me know when to expect my delivery. When they arrived, they placed the couch where I wanted it to go, unwrapped it and ensured I was happy before they left. All in all, a great experience. BTW....I love my couch!

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Grace Margueritevia Google

almost 11 years ago

Last year I moved from Toronto to Ottawa and Blueprint home is my new go-to for all things furniture + decor. I absolutely love the store, the ever changing display and the incredible selection. My first purchase was a Richmond Sofa which I had delivered and it fits into my living room beautifully. Since then I have been constantly inspired by the groupings in the store which led me to my next purchase: a beautiful modern grey rocking chair. It pairs perfectly! I cannot say enough good things about Blueprint. The service is excellent and the furniture is equisite.