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Wickvia Google

5 months ago

Took over an 1 and 1/2 to get from parking lot to the tiger stadium. Hoping we get picked up before midnight after the game . Still waiting over an hour. Everyone is gone except people waiting on bluff city busses. Most r having to call a uber or cab

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MACvia Google

over 1 year ago

The company is very difficult to deal with. There was a discrepancy is our confirmation regarding hotel pickup. On page one it stated they would contact us with an approximate pickup time but on page two we were directed to contact their office to confirm the pickup time. I sent two emails seeking clarification but neither were answered. We actually went to the office to confirm the time . The door was locked during business hours but eventually opened for us. After we were picked up at our hotel for the Elvis Experience tour we were taken to the office to get our tickets. The tickets set aside for us were for the Hop On Hop Off Tour, not the tour for which we were booked. After that was sorted out, we were told by the office staff and the driver we would have to do the 90 minute Hop On Hop Off tour and get off at the Graceland stop. Why??? We did not book the Elvis Experience and Memphis Hop Tour. Fortunately no other people signed up for the Hop tour so we were taken directly to Graceland. Another issue was the pickup time at Graceland. Before we left the office we were told by the office staff the pickup time at Graceland would be according to the Hop On Hop Off schedule. On our booking page it clearly stated we would have the option of getting back on the return bus at 1 PM, 3 PM, or 5:30 PM, none of which were the times the Hop On Hop Off Tour would be at Graceland. The Graceland tour itself was great but was very much overshadowed by the transportation issues. Interestingly as an aside, we had at one point sent an email with inquiries about the Hop Tour. The email was not answered either.

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Leslie Hebertvia Google

over 1 year ago

We had a terrible experience with our guide, Evelyn. While she did deliver a narrative, she became angry and rude with passengers who were chatting while she was talking. More importantly, she was an hour and 15 minutes late picking us up from Bass Pro shop and lied to the clerk, saying we were not at the stop when she passed at 1:12 (3 of us had been waiting since 1:05). They seem to ‘cover’ for one another and do not use GPS trackers on the bus. (So, ultimately, it was her word against ours). On a Saturday, only had one bus in operation for about 10 people, so apparently they aren’t getting much business. I understand why. I would absolutely NOT recommend.

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Kara Leevia Google

over 3 years ago

Our tour guide was so much fun. She told jokes and we had the best time. We were only in Memphis for 3 days so this is basically like a crash tour where you’re able to stop at various sites around the city but you will NOT take a tour of all of the sites. We didn’t go inside of Graceland or Lorraine Hotel but that was fine with us due to the amount of time and funds that would be needed to do everything individually. The basketball stadium that has been converted to Bass pro shops was interesting and we loved the large fish tanks inside. We also had time to shop while inside. She was courteous with allowing time at each stop and everyone in the Came together to take turns taking photos. They picked us up from the Peabody hotel so that was a huge plus. Overall it’s worth the money and Evelyn made the ride a lot of fun. She showed us a lot of historical homes & St. Jude’s along the way.

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Les Mvia Google

about 4 years ago

Fantastic tour of the city of Memphis! Our tour guide Evelyn, a Memphis local, was very insightful and put her own personal touch on the information she shared with us. We were given ample time to explore all of the stops advertised and really enjoyed ourselves, highly recommend this tour!