D

Diane Connollyvia Google

7 months ago

Had plumbing problem in my bathroom. Boston Drain sent Gabriel to do the work. What a wonderful person he was. He explained everything to me. He did a wonderful job and was so kind & polite. Will definitely recommend Boston Drain to people.

C

Colleen Collinsvia Google

about 1 year ago

Great experience. My drain was clogged had 2 plumbing company’s look at it with crazy estimates without even knowing the problem. Eduardo came snaked the drain the price was so fair customer service scheduling the appointment was great. It was an all around great experience Eduardo was very experienced. Would call again without a doubt. Thank u again.

A

Angie Muharremivia Google

over 1 year ago

I would highly recommend! Great experience with Chris and his fantastic crew. We just had a major plumbing issue with the sewer line that required jackhammering to get access of a buried manhole in our driveway. We had previously called multiple companies that came in with no proper or very expensive solution. After a few stressful days we decided to give their company a call on a Sunday evening and Chris was so responsive and communicative with an immediate and clear solution and such an affordable pricing, including the excavation! He got the job done with his crew the next morning that only took a couple of hours with consistent/same price that they initially quoted. Will highly recommend them to anyone seeking plumbing services! Thank you so much for a fantastic, clean and honest job!

R

Rishabh Kumarvia Google

over 2 years ago

We had no idea about the state of our stormwater drainage system till this rainy season. Starting July, our driveway turned into a pool you could get Harvard to practice crew at Varsity level. After multiple attempts to get our drains cleaned, we finally got Boston Drain to come do a major excavation and replace/repair piping in our stormwater system. The on-site technicians (led by Mark), under Chris' management did an outstanding job at an affordable price. In addition, Chris built us an extra drywell for backup overflow. I can't recommend them enough.

C

Curt Carpentervia Google

about 6 years ago

We discovered a sewer back up in our basement last night. The main clean out pipe was leaking sewage back into our home and I was frantic. Having had a good experience with Boston Drain Company in a rental home years ago (our Landlord recommended them) I gave them a call. After speaking with a dispatcher I received a call from Mark, the plumber on call within five minutes. Mark explained that he was finishing a job nearby and would be at my home within an hour. He arrived as committed and got to work right away. The first thing we discovered was the old cast iron clean out pipe was cracked. Mark pointed this out and shared that whomever left it that way wasn't doing us a favor should a backup happen again. Using a power snake he pulled large clumps of roots and other unmentionables out of our sewer main. He then capped off the cracked clean out as best he could and departed. A few hours later we returned home from dinner and discovered that the backup returned with a steady drip. I contacted Mark on the cell phone number he provided and he immediately answered. And though he was in a foot of sewer water at another job he never complained and said he would come back as soon as he was done with the other job. And he did just that. He snaked the drain again and capped it off. Given the recurring issue he recommended that we get a camera in the line to figure out why the drain wasn't draining properly after having been snaked twice. He said he was putting us on the docket for first thing in the morning. This morning Chris from Boston Drain Company arrived with his See Snake camera system. As I watched the video monitor of the camera inching its way down the piper it was strangely fascinating. Chris was giving me a sewer main 101 education while commentating on what we were looking at every step of the way. We discovered root clumps, chunks of fat and well, you know, along the way. There was also a section of clay pipe that had settled and was creating a shallow pool of water. Chris explained that this creates friction for the water flow. Similar to a pool at the end of a water slide. Seeing this I was anticipating the sales pitch for their need to dig up my front yard and replace the section of pipe for thousands of dollars. After all, replacing sewer pipes is a major revenue generator for them. But nope. Chris was completely open and honest and shared that the pipes have been working for over a hundred years so a little settling isn't a major issue. But he did recommend a third party to perform a high pressure cleaning that will get rid of the roots and fat chunk blockages. A service that they stand to make no revenue from. He also arranged to have someone come over to cap off the cracked clean out pipe so it won't leak if there is a future back up. Oh, and since I paid for the initial cleaning last night there was no charge for the follow up camera visit. So while no one wants to be in a sewage back up situation feeling helpless and vulnerable to service companies. Thankfully if you are there is Boston Drain Company - professional, reasonable, informative and honest. Thank you for making a $#@%^ situation a relief.