ruben jackson
My family and I went to Bowlounge in downtown Fort Worth because they were advertising a Taco Tuesday special that offered half-price bowling and half-price tacos. My wife saw the promotion and made a reservation for Monday. The next day, we arrived, bowled, and ordered tacos. Although my wife had reserved two hours, we were initially booked for only one. That wasn’t a big issue—I went to the desk, and they added the extra hour without a problem. However, when it was time to pay, the total was much higher than expected. When we asked the attendant about it, she told us that the Taco Tuesday special only applied to walk-ins. We showed her the website, which did not mention anything about the deal being limited to walk-ins. She said she understood and explained that this same issue happens every Tuesday, but there was nothing she could do. We then asked to speak with a manager. The manager also said there was nothing he could do. He explained that the reservation rate is excluded from the special. When we asked how a customer could know that based on the website, he admitted that they couldn’t. That felt very deceptive, especially since they are aware the website is unclear but choose not to correct it. I’ve enjoyed Bowlounge in the past, but we won’t be returning. We don’t appreciate what feels like intentional deception.
