BoxLunch

P

Paula Davila

via Google

Boxlunch staff were so friendly and helpful, showed me new items of Brother Bear and helped me order online in my size. Love seeing all the Disney Brother Bear stuff in store!!

M

mai lor

via Google

On 9/26/25 I went to box lunch and spent 153.00 and they gave me three coupons. My sister has an account with them so she has her own coupons. On 10/30/25 she went shopping there and I gave her my coupons since she was going and she might want to use it. When she checked out and gave her phone number to them and she has 6 coupons with her and they told her that her account only has 3 coupons she can use. She was fine with it, but then the Employee girl name Sam told her that those other three was not valid therefore they have to confiscate it. So they took it from her. My sister was fine with just using three, but the other three was mine. So why did they take it, if we are not allow to use why give it to us in the first place? Online it says max 10 per transaction. I called customer service, but they said I have to go back to the store and argue with them to get it back. I guess that is corporate for you. It's some stupid coupon but it's about ethical and professionalism and taking care of your customer. My question is if she cannot use the coupons, why take it away from her? Keep the three she used, but at least give her back the other three. If I am wrong, please educate me. My family and friends will no longer be going there. Very disappointing.