Marc
Very poor experience. I made an online booking for a back wax at 10am on 17/1. I arrived a few minutes before 10am. A staff member took my details and said someone would be with me shortly, the staff member then went off with another customer. I was left waiting until 10.20am before the practioner appeared. After entering the room it was another few minutes before the practioner began. I had paid for 1 hour parking on Smith St and at 11am I had to stop the practioner as if I didn’t leave, I risked receiving a parking ticket. I have been getting my back waxed for the past 15 years and it has never taken longer than 30 mins. The fact that after leaving me waiting for 20 minutes after the booking time, a further 40 minutes later the waxing wasn’t finished. 60 minutes in total for an incomplete job. The Brazilica staff never apologised or took any responsibility for this very poor example of inadequate time management. I paid full price for an incomplete job. As I have been a returning customer to Brazilica for the past 4 years, I can assure you I will not be returning after the absolute shambles and unacceptable unprofessional experience I had this morning. The 1 star rating flatters the experience I had this morning.
