Carina Cabriales
I had been putting off this review for months because I wanted to take the time to write something that truly reflects how grateful I am for Shawn from Bridgeway Electric. In October 2025, we lost power to more than half of our home in Richmond, CA. Three rooms, the bathroom, hallway, and laundry room were completely without electricity. It was extremely inconvenient, especially since everyone in the home works full-time. Naturally, we contacted PG&E, assuming the issue was on their end. A technician came out and told us the copper wires feeding electricity into the home were corroded, causing high resistance and preventing voltage from passing through. They told us to hire an electrician. We reached out to family, friends, and electricians we knew. Everyone either fell through or wanted us to handle permits and other legwork before they would even come out to diagnose the issue. At that point, we were desperate to find someone reliable and trustworthy. I remembered a realtor I trusted and ended up finding Bridgeway Electric’s Instagram. With few options left, I reached out. I contacted Shawn on November 4th, and he came out the same day. After inspecting everything, he confirmed there was corrosion—but that wasn’t the cause of the power loss. Using multiple methods, he showed us that PG&E’s meter had failed. He advised us to call PG&E again and tell them exactly what he found. On November 5th, after a long struggle, PG&E finally sent someone out. When I explained what my electrician had told me, the tech dismissed me rudely: “Do you need me to hold your electrician’s hand?” “Sometimes if you don’t show these electricians exactly what it is, they’ll point at anything.” Feeling doubtful, I called Shawn and asked if he could speak with the PG&E tech. Shawn got on the phone and literally walked the tech through how to do their job. Even then, the PG&E tech said, “Okay, just to prove you’re wrong, I’ll install a new meter. Just to show you that you’re WRONG.” He installed the new meter. All the power came back instantly. If you’re tired of unreliable, unprofessional, or unknowledgeable electricians, call Shawn. He is the real deal. He went above and beyond for us, and I couldn’t thank him enough. We now have our electrician for life. Thank you, Shawn
