BW
Burke Williams Day Spa
Luxury wellness and relaxation in the heart of Santana Row
3.4(5 reviews)
spa
$$$
Luxury wellness and relaxation in the heart of Santana Row
Burke Williams Day Spa in San Jose offers a premium escape with a full range of spa treatments, including massages, facials, and body therapies. Located at Santana Row, we provide a serene environment with modern amenities like hot tubs and member-exclusive areas. Our professional staff is dedicated to delivering personalized, high-quality services to help you unwind and rejuvenate. Whether you're a member or a first-time visitor, experience the ultimate in relaxation and self-care.
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Relaxing and therapeutic massages tailored to your needs, including Swedish, deep tissue, and hot stone options.
Customized facials for skin rejuvenation, performed by skilled aestheticians using premium products.
Exfoliating and hydrating body wraps and scrubs to detoxify and nourish the skin.
Use of member spa areas with hot tubs, steam rooms, and relaxation lounges for a complete wellness experience.
Exclusive membership offering regular treatments, discounts, and priority booking for consistent self-care.
This place has gone down so badly I feel like I should open up a high end day spa right next to them. Last four visits I had, incidents happened where it makes me to think they are just losing their momentum in the high end spa industry. One of the incidents even involve getting a locker key of someone’s locker which was obviously occupied with all the valuables. I stopped wearing my expensive jewelries after this incident because I don’t feel secure anymore. If members only area has these kind of security problems, you can imagine how things are for the rest of the place. Every time these incidents happen, different managers came to talk to me- telling me the other manager left the company. Today was Dianne. Last time was Brennan.
I have the membership at the spa and it's been worthwhile especially since I found my favorite aesthetician for my regular facials. Having access to the member Spa is great as well. I like to go on weekdays so that I can beat the crowds. And since it's located in Santana Row it's always convenient and I love stopping by my favorite Cocola cafe as well for coffee and a pastry after my spa appointment.
I had to cancel my membership after a long run due to a last straw! Twice I received a call from BW cancelling my regularly scheduled booking - leaving voice mail, due to staff illness or absence. I understand this can happen but why isn’t another service or therapist offered? The last straw was the second time, first time it happened to my husband, that I was relaxing in the hot tub prior to my appointment. A staff member came up and asked me to physically get - out of the spa because she needed to put chemicals in it! No warning, no heads up , just get up and out. I felt kinda humiliated as she stood there staring and waiting until I got up , and got the stairs, “bare ass naked” and got dressed to exit. Humiliating. So I will no longer be paying the monthly membership to maintain services that I cannot use when I attend. Perhaps a 10 min warning , or stepping away while people exit the water may be curious?
Great location and after the remodel is even better! The member spa is smaller but more modern and less crowded, they have good therapists and sometimes they call to make a change if requested a person in particular or the time, so expect that to happen every so often. The ambience is very relaxing, the staff professional and things are clean, the hot tub however is extremely hot unless is the intention for people not to be more than 5min inside.
THE most amazing spa and treatments ever! Great services, staff and amenities - you could come in without any toiletries or towels and be pampered as they provide everything you need. Camille did my facial and was an Angel - no rushing, you float out and feel and look like you have been pampered - 5 star service!
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