Oscar arreola
⭐ 1 Star – Overcharged & Deposit Not Credited I’m extremely disappointed with this veterinary clinic’s billing practices. I was given an estimate for my pet’s procedure and agreed to it, but at checkout I was billed more than the estimate without proper explanation or approval beforehand. On top of that, I paid a $50 deposit to schedule the procedure, which they clearly stated was required and is their normal practice. The morning of the procedure, the deposit was even verbally acknowledged, so there was no confusion that it had been paid. However, at the end they did not credit the $50 deposit and then claimed they “did not bill $50,” even though they agreed it was required and standard for them. This felt dishonest and extremely frustrating. I expected transparency and professionalism, but instead I left feeling taken advantage of.
