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Caliber Collision
Expert auto body repair with a commitment to quality and customer care in Jacksonville.
4(5 reviews)
auto-repair
$$$
Expert auto body repair with a commitment to quality and customer care in Jacksonville.
Caliber Collision is a trusted auto body repair shop located in downtown Jacksonville, specializing in collision repair and restoration services. The team provides efficient, high-quality work with clear communication and timelines, ensuring vehicles are returned in excellent condition. Known for attention to detail and customer-focused service, this location handles repairs with professionalism and aims to deliver a seamless experience from start to finish.
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Comprehensive auto body repairs for accidents, including frame straightening and part replacement.
Professional painting services with color matching and clear coat application for a seamless finish.
Expert dent repair using advanced techniques to restore vehicle surfaces without damage.
Interior and exterior cleaning and detailing to enhance your vehicle's appearance post-repair.
Support with insurance processes, estimates, and coordination to streamline your repair experience.
Car window tinting services for improved aesthetics, privacy, and UV protection.
Celeste was the Angel I didn’t see coming and didn’t know I needed. She stayed late and insured I was taken care of last evening. I’ll never forget her and the great services provided by this Caliber location!
My car was taken in pretty much immediately after my claim was approved. They gave me a timeline, communicated progress, and completed the repairs within the timeline. The repair job is immaculate, I couldn’t be more pleased. They detailed my car too, which I didn’t expect. All the people I came into contact with were helpful and nice. It seems rare to get good customer service these days so it is much appreciated!
5 star experience here today. I had to pick up my truck before the repairs could begin because I realized after I dropped it off that I didn’t have rental coverage on my policy so would have to take it back at a time when I could do with one vehicle. The front desk employee was incredibly nice as well the estimator too.
I am modifying my review. After I made this post I was contacted by Joshua, the General Manager, and he did everything he could to make things right. I have no doubt he values our business and takes pride in the work done. As I stated in my initial review we truly thought things would go great during the first visit. They have a text message communication system and during the initial repairs our point of contact, Gio, showed he truly cared about getting things done right and keeping us updated. I now know the issues started when Gio moved to another Caliber Location and our only point of contact was the rude lady that answers the phone and calls herself the manager. Things happen, people make mistakes, life isnt perfect but the way a company responds to life's imperfections is what truly matters. I think the majority of people at Caliber Collison take pride in their work and unfortunately the one lady at the front desk ruined that for us and likely others as well. It isn't always easy for a company to let an employee go and during our last visit the fake manager answering the phone was still employeed there. I would recommend Caliber Collison for your auto body repairs and if you have an issue ask to speak to Joshua. ----- Initial Review -‐---- The first time we had our vehicle in for repair at Caliber, we picked it up and found items not completed and damage they had done. After months of phone calls, they finally agreed to make it right and scheduled us to bring the truck back and get a rental car. When we went to pick up the vehicle, there was even more damage they had done. They insisted we bring the truck back in the morning, not leave it that afternoon. If you have to work, I'd diffinately avoid taking your vehicle here they don't care about your time at all. We have tried to call and arrange to take the vehicle back the third time because we had to work and couldn't take off work AGAIN to take it the next morning. We were then told they would not provide a rental car, we have to wait there. The bumper is loose and crooked, the amp requires the rear seat to be removed to replace it, and there is black plaint all over my white truck, but they expect us to wait there. There were aspects of our ordeal that were great and we thought we would be very pleased. We were so wrong. It's turned into a months long nightmare that honestly might not be a fraction of as bad if not from the lady that answers the phone and is at the front desk. She has been EXTREMELY rude during every interaction. I often wonder if she is giving anyone my messages. If I ask for a manager, she states she is the manager. I asked to speak to anyone but her today and told her I didn't care if it was the guy that cleaned the toilet, she told me there was no one I could speak to but she'd have someone call me back. I've been told that before soo many times. I'm attaching pictures of the black paint overspray they got on our white truck, the roof is the worst but there is paint on every surface, from the front bumper to the tailgate, the chrome, paint and glass is covered in black over spray.
0/10 I WOULD NEVER RECOMMEND THIS DUMP OF AN ESTABLISHMENT. To begin with the woman at the front desk is very rude and unprofessional. I dropped my car off here to get fixed and when it was time for me to pick it up there were so many barriers. The main one being minimal communication. Would you want your car dropped off and not knowing what’s going on with it?. These people are liars and thieves. I had to call multiple times to get a real update then I was told my battery was malfunctioning. When my battery was fine before I dropped it off. HEATHER is a gaslighter and manipulator as well. When they finally fixed everything I came to pick my car up and my seat was broken. IT WAS NOT BROKEN WHEN I DROPPED IT OFF. Heather told me “it was cracked” and said nothing else.. I’m sure cracked does not equate to broken and I have inserted a photograph. Someone broke my seat while they were supposed to be “fixing” my car. Then when I got in my car documents and papers that were in my glove compartment were in my cup holder like they were plundering through my car. This establishment is terrible and I wouldn’t wish a place like this on my worst enemy. Save yourself the nightmare and headache and run for hills away from this place.
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