Hugh's Riverside Automotive

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Amy's Cuisinevia Google

4 months ago

Eric and his team at Hugh's Riverside Automotive are hands-down the best mechanics in Jacksonville. We especially like working with Jeremy in the front office. They will arrange pick-up or drop-off service if you need it, which is fantastic. Great pricing, a full-service staff of highly-trained mechanics, and friendly, courteous Customer Service make this shop heads and shoulders above others.

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Di S.via Google

8 months ago

From out of state when my AC unit got stuck on heat. Full blast blowing 84° in 96° weather. So miserable! Eric kindly worked me in and quickly repaired the problem for 1/3 what the dealership quoted me. Johnny drove me to a nearby restaurant while I waited, then picked me up after. He even found an awesome local radio station for my vehicle. I was an out of town stranger and these men treated me like I was a good friend. Took exceptional care of me and my vehicle! I cannot recommend highly enough.

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Kayla Shelleyvia Google

9 months ago

My boyfriend and I brought our cars here for servicing before our cross-country move, and the experience was fantastic. Eric was amazing—kind, knowledgeable, and incredibly helpful in answering all our questions. We feel much more confident hitting the road knowing our cars were in great hands. Highly recommend

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Dylan Byrnesvia Google

10 months ago

I really wanted this to be my local repair shop. Unfortunately Hugh’s has the best problem a shop can have, too many clients. I made the mistake of attempting to bring in a $10 coolant bleeder to be replaced while I was having some engine issues. I could tell they were annoyed I bought the part myself and didn’t want to deal with me if it had issues down the road, which is understandable. My main issue was when I received the estimate to fix my Q60 issue idling. They quoted me $1900 to replace six injectors, install my provided coolant bleeder, and flush the coolant.The quote had 6 injectors at $160 a piece. A whole set of six on any reputable parts site is only $300. Either they can’t get reasonable parts, which I highly doubt given their workload. Or they decided I wasn’t worth dealing with and they were going to rip me off or get me to leave. Paid a $220 diag fee which included $20 of shop supplies, which I found odd for what was done. I had my car fixed myself in less than an hour with a single $50 OEM Hitachi injector. Including their overpriced diag I spent $280 to fix what they quoted me $1900. I have a good friend that’s used them for years and their prices are fair when I’ve seen his invoices. These guys are clearly good, just hope they like you or they’ll have no qualms about ripping you off. I’ll keep going to my trusted mechanic on the other side of town, worth the drive for honesty.

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T Wikivia Google

about 1 year ago

I had already been to two shops. Both were unable to accurately troubleshoot the poor running condition with my 1988 Honda. I was beginning to lose hope. I then took it to Hugh's. After talking to service manager/owner Eric, I began to have hope. These cars can be very difficult to troubleshoot. They found a wiring issue that I wouldn't have found in a million years. The car now runs great. I would not hesitate to recommend to family and friends. Addendum- I own two vintage foreign cars (Porsche and Alfa Romeo). My string of good luck ended when the 86 Alfa Spider's transmission recently required rebuilding. I could have taken it to any transmission shop but I had no idea who was capable and trustworthy. I let Eric handle everything. He knew who could do the job. He handled pretty much everything. It was a win-win for me. The transmission shop wants to please Eric and Eric wants to please me. Amazingly the exact same situation just occurred again This time it was the transmission on my 82 Porsche 911 (Hey - they're both over thirty years old!). And once again Eric knew a local shop that specializes in Porsches. I would have never found them The car now runs great and with a two year warranty no less. There doesn't seem to be much that Eric can't handle. Highly recommended.