Soul Explorer
I really enjoy spending time at CR and I will continue to come back. However, this stay, both checking in and checking out was incredibly stressful. When I reviewed my bill the day before we were leaving, I noticed the price for our stay was lower than what I was quoted when we checked in. We purchased the Michelin package for 5 days and this was confirmed at check in. However, when reviewing the invoice and inquiring about the lower stay price, I was told I purchased the Michelin package for 4 days and the “Stay Your Way” package for one day. I explained to the front desk person that, in fact, we purchased the Michelin package for 5 days and was quoted this at check in. She told me that she would contact reservations and that she could listen to the original call from November 2025, as though I was lying. The funny thing is the Michelin package for 5 days is more expensive than the Michelin package for 4 days and the “Stay Your Way” package for one day. The whole interaction with this front desk person was very upsetting. At one point she stepped away and the lady sitting next to me said “this happens frequently, it’s very confusing. They often do not seem to know what they are doing.” I left stressed and upset. This should never have happened, especially at a 5-Star resort. The front desk person should have written down what I said, and said to me, “let me check into it and I’ll give you a call on your cell phone within the hour.”
