Canyon Ranch Tucson

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Lisa Riolovia Google

about 1 month ago

I wanted an adult only facility but there were children and dogs. Just no. It used to be that I could count on healthy, non processed food. The “pity the vegans” vibe is insulting. I don’t want processed food and fake bacon and sausage should not the a plant-based protein in a resort like this. The food was greasy and I had a hard time finding something non processed. It’s obvious that the dieticians are no longer communicating with the kitchen. There used to be many classes from which to choose. I used to have a full schedule of lectures and gym classes. Now there are way fewer and it’s ridiculous how many now require a surcharge. Ones I’ve taken for free in the past now cost over $100. The nickel and dime business model is a major put off. The spa used to have amenities. It’s absurd that a comb that cost pennies should be kept under lock and key. I shouldn’t have to ask for something so simple. The spa robes used to have pockets. They are cheaper, there are no longer little things like folders, pens, and pads. The spa was closed one day until 1pm. Administrators never acknowledged that or offered any compensation. The steam room remained closed on my final day. The upsell was too obvious when my facial ended in the shop with a shopping list of thousands of dollars. I want to end back in the spa, not be upsold immediately. If this is a luxury resort then stop asking for more money at every turn. One should expect the small things to be included without hassle. There were too few activities in the schedule. The food was awful. There were few options for vegetarian and vegan guests. We don’t want processed junk or anything that tastes like an animal. It was greasy and cold. The nutritional value should still be listed on the menu. For the mission of this facility, one expects the dietitian to be involved with the menu. This place isn’t a foodie destination and people interested in wellness don’t care about an over the top menu. Dogs and children are not conducive to the experience based on the mission. Stuff happens and the spa had no water for most of the day. Fine. Acknowledge it and compensate the guests. The staff were fantastic for the hike - Ava and Nicole were friendly and attentive. The packed backpacks were a nice addition. Two gym instructors were friendly and helpful. Bailey and the woman who taught DJ dance party on December 25 were standouts. Rachel was the exact opposite. She had a great time dancing with her regulars at Zumba on December 27 but did not instruct the steps. So it wasn’t a workout since I couldn’t keep my heart rate up as I was continually trying to figure it out. I also was left out of the party dominated by guests she knew. I expected healthy meals with the dietitians involved in menu planning. To think vegans want processed food that tastes like animals is insulting. There were few plant-based protein options.

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Eve Jayawickremavia Google

2 months ago

We came here for a spa day for 2. TDLR is that for the price, it’s absolutely not worth it if you are a couple and / or under 60. More detail below — but that being said, the massage and service were excellent. Thank you Dylan and Ellie and Cynthia! 1. All the facilities (sauna, steam, hot tub, cold plunge) are single sex 2. Everything is very very dated from the locker rooms, to the fitness studios, to not even having real yoga mats, to the food — and not in a charming way. Not only is it dated, but the facilities are built for elderly people. Every single pool has a crane chairlift which exacerbates the existing lack of aesthetic — clearly this + being dated makes it okay for a certain type of clientele, but was not a fit for us 3. Many of the fitness studios were not neat and or that clean - towels discarded, limescale on the showers, mats not put away neatly. Understand they may have recently been in use, but really compounds the two comments above Summary — would not waste cash booking a spa day here. We wish we’d booked earlier and got a spot at the new Miraval spa or just gotten a massage somewhere local.

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Heather Bvia Google

2 months ago

Well let’s start with most staff are wonderful and very accommodating! Especially to Kelly, who was incredibly genuine. The grounds are very enjoyable with excellent landscaping. That is where the compliments end I’m afraid, take the rest as you will, ultimately I would never recommend or return. The flagship pools is sad and outdated, as are the other two pool, motel vibes from the 1960s. We ate a variety of drab food for lunch, and dry stale dessert. Great lattes, though unfortunate there was only drip coffee available during the day otherwise. Everyone in my party became ill after eating lunch, which ruined the rest of the day. The spa was small and crowded in the afternoon. Amenity qualities were generally good but the steam room had a musty moldy odor. On a final note, some random elderly blonde woman rudely told us we were not welcome in the pilates room, per manager? Despite this, she was using a reformer and did not dress or behave appropriately compared to all the other great staff…

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Kara Williamsonvia Google

3 months ago

⭐️⭐️⭐️⭐️⭐️ Five-Star Experience with Thoughtful Suggestions We recently visited the Canyon Ranch in Tucson, and overall, our stay was truly wonderful. Every staff member we encountered was warm, welcoming, and consistently pleasant. We were always greeted with smiles, and that level of hospitality made the entire experience feel special. We also loved the thoughtful touches—like the complimentary shuttle and the departure snacks, especially the famous oat bars. Those small details really set the tone for a memorable stay. The spa was absolutely exceptional. Some standout providers we’d love to recognize were Renee for facials and Marvin, Bryant, Matthew, Liz, and Reigh for massage and bodywork. Each treatment felt restorative and personalized, and the spa easily became one of our favorite parts of the trip. A few friendly suggestions that could elevate the experience even further: • The lobby and guest rooms have more of an older “dude ranch” vibe. While charming, some modernization—while still preserving the character—would help the property better match the expectations of a five-star wellness resort. • The food is clearly crafted with health in mind, and we appreciate the intention. However, having one or two more flavorful options—or offering additional sauces and seasonings—would really enhance the meals. We also noticed that several dishes arrived cold on more than one occasion in both the main restaurant and the Double U Café. We understand items may be prepped in advance due to the limited menu, but ensuring dishes stay warm until they’re served would make a big difference. • It may also help if servers informed guests that dishes are intentionally lightly seasoned so guests can salt or season to their liking. We heard several guests comment on blandness, and a quick explanation would likely prevent misunderstandings or negative feedback. • A digital map in the Canyon Ranch app would be incredibly helpful. While we received a paper map at check-in, we didn’t always carry it. Having it accessible on our phones would make navigating the large property much easier. • We participated in the sound bath and loved the experience. The bolsters were appreciated, but the yoga mats were very thin, and lying on the hard floor for 45 minutes became uncomfortable toward the end. Adding slightly more cushioning or an optional comfort layer would make this already beautiful session even better. • We also tried the Herbal Detox Wrap, which was an intense and effective treatment. The heat component was fantastic, but incorporating a brief cool-down phase at the end—such as cool towels or another refreshing touch—would help bring body temperature back down and make the treatment feel more complete. Even with these suggestions, our overall stay was fantastic. Canyon Ranch Tucson delivered relaxation, renewal, and exceptional service. We would absolutely return and highly recommend it to anyone looking for a rejuvenating wellness getaway. Kara & Monique

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Maeve Foleyvia Google

4 months ago

Canyon Ranch Tucson has a lot to love. The setting is stunning, the rooms are comfortable and serene, and the food is consistently fresh and delicious. We especially appreciated the engaging and friendly restaurant staff, and the spa services were excellent, with a wide variety of treatments and skilled providers. Unfortunately, our stay was marred by a few unprofessional interactions with staff, including an incident that resulted in a member of our group being injured. What was most concerning was not the incident itself, but how poorly it was handled. Staff did not follow their own policies or act with the urgency and care the situation required, and management did not follow up until the next day. It cast a shadow over an otherwise lovely trip. Even so, Canyon Ranch remains a truly special place. The atmosphere, focus on wellness, and sense of relaxation and renewal are unique. Consistency in staff professionalism and guest care is an area that really needs improvement.