Canyon Ranch Tucson

I really enjoy spending time at CR and I will continue to come back. However, this stay, both checking in and checking out was incredibly stressful. When I reviewed my bill the day before we were leaving, I noticed the price for our stay was lower than what I was quoted when we checked in. We purchased the Michelin package for 5 days and this was confirmed at check in. However, when reviewing the invoice and inquiring about the lower stay price, I was told I purchased the Michelin package for 4 days and the “Stay Your Way” package for one day. I explained to the front desk person that, in fact, we purchased the Michelin package for 5 days and was quoted this at check in. She told me that she would contact reservations and that she could listen to the original call from November 2025, as though I was lying. The funny thing is the Michelin package for 5 days is more expensive than the Michelin package for 4 days and the “Stay Your Way” package for one day. The whole interaction with this front desk person was very upsetting. At one point she stepped away and the lady sitting next to me said “this happens frequently, it’s very confusing. They often do not seem to know what they are doing.” I left stressed and upset. This should never have happened, especially at a 5-Star resort. The front desk person should have written down what I said, and said to me, “let me check into it and I’ll give you a call on your cell phone within the hour.”

Exclusive! Luxurious!

10/10 recommend for a Babymoon! My husband and I enjoyed a relaxing, wellness and self care focused weekend as we await the arrival of a new baby. The property is beautiful, well cared for and with intentional details throughout. We appreciated the ease and convenience of all inclusive with healthy, tasty food options and an abundance of services and experiences to choose from. The staff in all aspects of the business went above and beyond to care for us and ensure a fantastic stay. We cannot wait to come back!

Great spot nothing like it any where. Beautiful grounds and outstanding service. Rooms where big but still had an older vibe.

I enjoyed my first 6 day stay at Canyon Ranch Tucson in January 2025 despite the dire need of many obvious upgrades and brought my son the following Dec not realizing how far the resort backslid in the short time since my last visit. After travelling 1776 miles to get there and paying thousands of dollars, the window view being a wall was shocking. They exchanged that room for a room by the entrance gate, during a time with many empty rooms. Making them aware I have a serious medical heat intolerance and being a very large resort, it made getting to activities interesting. I spent a lot of time checking my heart and BP. My sons room had prescription pills on the floor and plenty of hair in the shower which is scary if you're bringing children or pets. We went for dinner and the salad bar I loved was non existent. That night a real salad wasn't even available on the menu(at a wellness resort!!). Reservations are required for the main restaurant but that doesn't mean you wont be waiting for your table. The menu shrank and changed and not for the better. The tea selection was cut in half, the cauli-mash was chunky, even the coconut bar in my massage had been reduced by half. A multitude of things I told my son about that I loved was downgraded or had completely disappeared. A branch sticking out in the walkway scratched my sons eye. They did have an optometrist examine it and give him drops. His arm was injured during a 1 on 1, extra $ activity with a fitness trainer that left him unable to work out his arms for over a month upon return home. We had a 2 hr drive to the airport for an international flight and requested our luggage be brought to the lobby so we could leave immediately after breakfast. Our luggage was not there and waited long enough that we started out to retrieve it ourselves when it arrived. They say no tipping but bell service waits for tips. Lunch to go like the last visit also went by the wayside. The manager offered my son one free service for his bad experiences, but it did not reflect on the bill nor was credited back. Despite texts with the manager that she would get to it when she could get to the resort, it NEVER happened. Value of managements word proved to mean nothing. The $ offered back was a drop in the bucket, it was the principle. Positives - medical office, massage and the cook at the action station. The male nurse who took my blood the first time for labs said he was taking as much as when you donate blood. He filled all of the glass tubes to the top and when my arm stopped dispensing blood, he began milking my arm for the rest - is also no longer employed there. I like to enjoy spending hard earned money and this place rapidly became a very FAR cry from worth it.