CA
Carolina Auto Service
Honest auto repairs with a hometown touch.
4.4
Auto Repair
$$
Honest auto repairs with a hometown touch.
Carolina Auto Service, located at 160 Hanes Mall Cir, Winston-Salem, NC, specializes in car repair with a hometown touch. Customers praise honest, transparent pricing, upfront quotes, and professional, friendly service from Will and Brandon. Recognized for integrity and clear communication, the shop delivers timely work and even handles EV inspections, earning loyal customers who value fairness and care.
No photos available
Comprehensive inspection and diagnostic services to identify issues, with transparent reporting and fair pricing.
Oil changes, brake services, tire rotations, and other essential upkeep to keep your vehicle running smoothly.
Expert repair and replacement of exhaust manifolds, pipes, and other components for optimal performance.
Specialized inspection and maintenance for electric vehicles, ensuring safety and efficiency.
Flexible installation services, including customer-provided parts, to help you stay within budget without compromising quality.
Upfront, ethical pricing with no hidden fees, offering options to meet your financial needs.
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Overall rating
Chun Nip
The appointment is easily booked online. However, you can’t change it once it is submitted. The front desk employee is professional and friendly. The place has a lobby that is decent to sit and relax, however, the WiFi is slow. The service was quick and easy. It was an inspection for an EV vehicle. There was a small mix up but we had that squared away. I enjoyed my experience for being a first timer.
joey loverde
I went to this shop because I have a leak in my exhaust manifold. They told me that both sides needed to be replaced. I couldn’t afford the repair at the time so I declined and was charged a diagnostic fee .. it was reduced so that was nice. I took my truck to two other shops in the area and they didn’t charge me a diagnostic fee and actually showed me the problem in person and pictures sent to me. The other shops did way better in my experience with just diagnosing and communicating with me. But overall the total cost of the job came out to about the same at all the shops so they weren’t crazy on pricing. Just didn’t communicate as well as the others.
Steve Carrow
Came to Carolina Auto Service via referral from a friend and they did not disappoint. I received a quote up front; they did quality work for the price quoted, were friendly and professional. I would recommend them to anyone looking for quality auto work.
Rick Heymann
When my trusted mechanic and shop owner of nearly 20 years retired, I knew finding another honest, reliable shop would be difficult. I prefer locally owned and operated — not a dealership or a private equity–owned chain that often loses the personal touch while seeking profits, run rates and market share. I’m thrilled I found exactly that in Carolina Auto. From start to finish, my first two experiences with Carolina Auto were exceptional. Will and Brandon are professional, fair, and genuinely respectful. Their pricing is ethical and transparent — no games, no surprises. Will even suggested options that helped me stay within budget, including allowing me to bring my own quality, slightly less expensive parts instead of full OEM when it made sense. That kind of honesty and flexibility is rare in today’s auto industry. And valued. It’s clear this shop runs on integrity and customer care, not corporate policies. They take pride in their work, treat people right, and clearly understand that good service builds lifelong customers. Carolina Auto has earned mine. If you value fairness, professionalism, and a real hometown touch, don’t hesitate to give this team your business. You’ll be glad you did and I'm happy to have my name associated with them.
Don Goodman
Am new to the Winston Salem area and needed to find a dependable auto shop. Was impressed with the reviews and information available about Carolina Auto Service. I requested an appointment and was able to receive service the next day. The entire staff was very personable and professional. Service was completed in a timely manner and all my questions answered promptly. Would highly recommend Carolina Auto Service to anyone needing service.
