Ivy Ross
As someone with a background in dog training and behavior, I take great care in evaluating boarding facilities, not just for their appearance, but for their approach to canine care and behavior management. On a positive note, this facility is clean, modern, and well-maintained. The environment appears safe and secure for dogs, which is important for any boarding service. However, I was disappointed by the customer service experience, particularly at the front desk. One staff member in particular has come across as consistently rude and disinterested, not just toward me, but also toward the dogs during check-in and pick-up. Our dog is leash-reactive, a behavior issue I’m very familiar with both personally and professionally. He has never bitten another dog or person, in fact, he remained submissive even when attacked by another dog in the past. Unfortunately, the staff quickly labeled him as “aggressive” based solely on his leash reactivity. This kind of mischaracterization shows a lack of understanding of canine behavior and reinforces why training and behavior knowledge should be a baseline requirement for staff at such facilities. Additionally, when reviewing other feedback online, I noticed a pattern: rather than taking accountability or responding constructively to negative reviews, the facility seems to dismiss them altogether. This unwillingness to reflect or improve based on client concerns is a red flag. While the facility may check the boxes aesthetically, my experience suggests that improvements in staff training, communication, and behavioral understanding are needed for it to truly earn the trust of dog owners who care deeply about their pets’ well-being.
