Andy Rogerson
Bought a Billy Connolly print that was expensive. It fell out of the mount a couple of weeks after purchase. Took it back and they repaired it - took 3 or 4 weeks. But print was returned without the certificate of authentication. Over the next 3 months I visited the store twice and called on several occasions to ask when it would be returned and every time I was told it would be sorted within a few days. The last request was two weeks ago and still nothing coming my way - so thats months I have been waiting. I am now writing this review and hope they read it and take note that this is the worst type of customer service possible. Stop saying something will get sorted and then do nothing about it. After spending a significant amount it is only fair to expect some level of customer service - not to be palmed off with platitudes and sentiment followed by silence!
