Angie
The bad reviews are justified. There's only a hand full of good providers the rest could care less about your kid. Diana is amazing. Their front staff is also very rude to parents. They are understaffed and it's very apparent and it's taken out on us. In the healthcare field I don't understand how pediatric front staff person is going to sit there and argue with the parent and I need to bite my tongue because they're being snarky and sarcastic and rude. Called multiple times about an issue and no phone call was given back to me. Then I'm being called a liar that a phone call was given back to me when I've been checking my phone for days and calling for days. And after that phone call if I've been calling back multiple times I think I think it's only right to make sure the kid is okay and follow up with my call. That's just negligence. This is why phone calls are made to the insurance company because doctor's office is think they can get away with treating patients like garbage and that's not right and it's going to change






