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City Collision - Penn
City Collision - Penn: Quick, insurance-friendly collision repair in Pittsburgh.
2.6
Auto Repair
$$$
City Collision - Penn: Quick, insurance-friendly collision repair in Pittsburgh.
City Collision - Penn is a Pittsburgh car repair shop offering collision repair and auto restoration. Located at 2950 Penn Ave, Pittsburgh, PA 15201, it is noted for insurance coordination and thorough finishes, with customers praising prompt assessments and clean restorations, while others report delays and communication gaps. The shop aims to return vehicles to road-ready condition.
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Expert repair of dents, scratches, and structural damage from accidents to restore your vehicle's safety and appearance.
Comprehensive bodywork and painting services to bring your car back to its original shine, including engine bay detailing.
Handling all aspects of insurance claims, from estimates to coordination, to simplify the repair process for you.
Sourcing and installing high-quality parts, such as mirrors and other components, to ensure durable repairs.
Thorough cleaning and polishing post-repair to leave your car looking better than before the accident.
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Overall rating
Tania Slayy
There never ready on time they never call update you. I literally called them today to see if my car was done this day. They said it was gonna be done. They already moved it back two days and the lady said it’s gonna be next week or after Christmas. They have my car since November 21. Please stop taking your car to these unprofessional places please spend your money or someone could at least pick up the phone and tell you days in advance that they knew that your parts wasn’t in yet before wasting your time texting you that your car will be ready at a date and then wanna turn around and say we can’t guarantee a day then stop giving me an estimate time.
La
I’m very disappointed with my experience. I do not recommend being serviced here. My vehicle was kept for a month and I was told repairs were being worked on. I paid for the service, but the issue was not fixed. When I brought the car back, they told me additional damages that still are needed. I was told they could not complete the additional repairs l but told me they would fix any additional damage when I can a month ago. During this time, I relied on a rental covered by my insurance, but due to the long delay, that coverage has now been exhausted. I now have to take my vehicle elsewhere, which has caused added inconvenience and expense. I expected clearer communication and a completed repair before being over charged for labor.
Nathaniel Wilson
Had my car taken in for a mirror replacement. The place had my vehicle for almost a week, when it was supposed to be done within 2 days max. When I called on the original day it was due they said oh it won’t be done today, it will take another 4 days to finish it. When I called again the day before I was supposed to pick it up they said it would not be ready again until 2 more days and it is not painted. The total amount of time in the week they had my car they were actually working on it was 2 hours. I had to get my car back unpainted as I was ubering to school and places I needed to go. It wouldn’t be an issue if it was communicated in advance it would take over a week to finish this but the lack of communication and editing pickup times after I had to call to make sure it would be ready was unacceptable. There was no progress towards getting my car back until my insurance company had to call and talk to management about what was taking so long. I would not recommend this place if you need your vehicle back in a timely manner, even for small repairs which I was told mine was.
John Seminatore
Are you planning to take your 2 month old car into a 3 ft deep bog? Probably not, but isn't it nice to know if you do, you've got someone who can restore that new car shine? The folks at City Collision II on Penn Ave did a great job. Even the engine bay is glistening.
Robert Sherbo
Couldn’t be happier was in an unfortunate accident with my primary work van. Took it to city collision they looked at right away ordered parts and scheduled me all in the same day. They worked with my insurance and took care of everything from start to finish. When van was completed they cleaned it and it looks better than it has in a long time. Thank you to Derek and the entire staff they are all amazing.
