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Linda Givandvia Google

3 months ago

The only reason my rating isn't a zero is because I've had positive experiences in the past, and because today's terrible experience didn't involve all of the employees. My friend and I have taken to purchasing our summer flowers from this store, as they are generally healthy and beautiful; and the outside garden staff is very knowledgeable and helpful. Today, we were excited to visit the store for the holiday open house, and we had planned to spend significant dollars....again. Unfortunately, an ornament I was carrying separated from it's holder and crashed to the floor. An kind employee rushed to my aid, cleaned up the broken ornament, took the holder from me (that was still in my hand) and brought me a basket (something she had offered, but I declined, just before the ornament separated and fell). A few moments later, I noticed another employee advising the kind one, and the kind one brought me the broken pieces and said I needed to pay for at least half of it. I paid half the value, plus tax, prior to leaving the store - but not before a man started following me and my friend throughout the store. The store wasn't crowded, so his stalking was quite obvious (e.g., if we looked at lotion, he looked at lotion; if we looked at snake plants, he looked at the same snake plants). If this rude man was in fact an employee, I cannot imagine why management felt this abuse of customers was necessary, but I assure you it will not be forgotten. There are plenty of vendors who desire our money who also sell beautiful things.

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Robin Binghamvia Google

5 months ago

Everyone here is super helpful, kind, and knowledgeable. The place is practically a plant compound! They have absolutely everything, and some of their pieces are gorgeous. I bought some pots that I love, but I'm looking forward to getting some plants next spring!

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Kvia Google

about 1 year ago

Great store. I love to walk around with my kid and get ideas for home. We stop here whenever we need gravel, specific dirt for planting or other gardening odds and ends. They keep a small stock of seeds as well for growing your own stuff. Nice staff and immaculately maintained. Not cheap by any stretch, but so well curated. You'll understand.

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Nathanael Filbertvia Google

over 3 years ago

Do not be fooled by the positive reviews of this place! It is indeed a nice place to walk around but the charm ends there. ALL OF THEIR PLANTS develop diseases and die within two weeks of purchase. I've tried multiple times thinking it must be me but I am a successful gardener and indoor plant dad and no matter what I buy from this place it dies within two weeks. I'm finally writing this review after trying once more and purchasing 2 separate honeysuckle vines worth $200. Within a few days I noticed spots and some leaf yellowing. I had not removed the plants from their pot, giving them time to acclimate to one thing at a time starting with their location. A few days later I found several massive spiders amongst the plants! I went back to speak with the folks at City Escape to see if they could diagnose the problem and or replace the plants. They convinced me it was just adjusting to a new environment and that i shouldn't worry about it, the plant would bounce back. By the following week the yellow spotting had turned black and the leaves were shriveling and dying! Nothing I did worked and within two weeks both plants were completely dead. This place is a total scam! My guess is they HEAVILY spray their plants with pesticides at the nursery and are diligent about rotating out anything that doesn't look healthy but everything is infected and you'll discover this as soon as you bring these overpriced plants home. Of course there is no return policy, no compensation for plants that are clearly diseased, if I could give this 0 stars I would. It's such a bummer cause you want to see a local place like this run a good business with quality products and service but they are just like any big company trying to make money and willing to swindle or cut corners on quality just so protect their margins. I highly discourage anyone from flushing their money down this local toilet. Head over to Christy Weber just up the street instead, at least they take returns on plants that clearly show problems.

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Auguste Nvia Google

almost 5 years ago

A huge HUGE place. Felt really overwhelming walking in there, so much stuff. Absolutely gorgeous decor and design. They have a ton of decorations, planters. Right now they have a ton of indoor plants, all sizes, some were massive plants. Prices are definitely on the higher end, but I would assume you get good quality. Picked up some pots. They didn't have a very big selection of seeds, which I initially was looking for. Employees were nice. They also have a cat, so that's immediately 5 stars right there.