Leroy Ginther
CJ’s Calif Bed and Buscuit Kennel: From Leroy: As a live on site operator, I am responding to a complaints by Greg and his 1 Star review. CJ and I are very proud of the care we have given pets the last 18 yrs,who we consider family members. Greg’s complaint pets wet bed: With the summer heat and with doggy doors/flaps open to outside runs, temperature control is always a deep concern to keep the kennel at a max temp 78 F +-. Sprinklers on timers are added to help the A/C units, cooler and fans in the heat of the day. **** Customers are always notified on drop off, beds may get wet, and attempts to dry the beds and temp replace with ours. Greg did not complain when pets picked up and since the pets were picked up in the morning, the wet bed is on me and if the customer wanted us to pay for a bed, which virtually all can be dried, we would have reduced to bill and even paid if contacted later. Greg’s pets were put in the one larger run we have and it is always with the customers request/agreement with the $10 more charge. The only big run is on the west side!!! We organize/match pets to personality’s and small pets can be on either east or west side. Greg did not comment about the care his pets received as we are proud that we give customer pets very special care just as if they were ours. Greg mentioned they were “fed” ok.. and guessed that was good. Greg never complained to CJ or myself when picking up his pets and never reached out to us. *** I reached out and called Greg this morning, reviewed his complaints. Greg’s main complaints are about a we bed, $ 10 a day extra charge , that he have had to agreeed to beforehand and the pets on a west side , big dog side?! **** Pets are NEVER MIXED OR LET OUT WITH OTHER CUSTOMER DOGS. Greg expressed no comment about the pets personal care. I thanked Greg for being a customer and we would not be seeing him again, since we do value all out customers and pets. There are other kennels in the area for pet care, although Greg seems intent on renting an RV on his next trip, which we welcome as a good choice. *** Greg is a prolific Google reviewer, and we welcome all input and reviews as it guides us to improve the outstanding care we give pets. CJ Owner/hand on operated Leroy asst operator. *** On site Residents Locked facility/opointment only
