C

Chaunte Morganvia Google

about 1 month ago

Highly dissatisfied! Took my car for bodywork repair. It took them over 4 months to complete & everything wasn’t not repaired as it should’ve been. Poor communication & undisclosed prices. When I spoke with the owner he said “that’s why it’s an estimate” despite the fact that I did not receive an estimate or work order. Definitely would not recommend. Do not waste your time or money.

D

Darmawan Juniorvia Google

about 1 month ago

I appreciate how they handle service. My check engine light came on, and they were able to squeeze me in for a diagnostic the same day I called. The technician took the time to explain the sensor issue, offered a clear price upfront, and had it fixed within two hours. No upselling, no mystery—just efficient, professional problem-solving.

M

Markus Adamsvia Google

about 2 months ago

On November 28th, I dropped off my vehicle (a 2011 Ford Escape) to this shop informing them that my concern was a bad front ball joint and uneven wear on my tires to the point that threads were becoming visible. I was informed an inspection would take place to verify the issue. At some points between then and December 5th, I requested updates regarding receiving an estimate. On December 5th, (1 week later) I was given an update. They apologized for the delay in notifying me citing "several unexpected changes and uncontrollable events that have affected our workflow." They would send me an estimate soon. On December 8th, I was given an estimate stating that I would need a new starter and acknowledging the issue I noted with my tires. At this point, they had not yet confirmed any issues with the ball joint and suggested authorizing the starter repair so that they may get the truck onto their lifts. I authorized this. Between calls and texts to the shop made on December 12th, 14th, 21st, 27th and 28th, I was led to voicemails in at least 3 different calls to the shop. I was responded to in texts with acknowledgment of delays and requesting my patience and understanding in completing repairs. On December 30th via text after business hours, I informed the shop of my desire to take back my vehicle. On January 3rd, I visited the shop, spoke with a gentleman that I did not identify and acknowledged I would be removing my truck and arranging for a tow to a different location. It was agreed upon that the charge for the diagnostics would be waived. On January 4th, I had my truck towed to a different shop. I selected this shop based off of its reviews and it's seeming commitment to quality. These are all the records as I noted them through this process. Make your own decision based upon my experiences alongside others. Personally, this process and plea for patience has costed me significantly. I need my truck for my work and being without it for (as of the time of this review) 37 days and counting has costed me over $1.3k in fares/fees for rentals or rides to work. That number is rising. It has caused me high stress where I did not know what was going on and all interactions asked me for more patience and understanding. Well, understand this. It has taken every fiber of my being to remain civil and professional through this. My "patience" and "understanding" were abused and my finances continue to suffer for it. I am spending more money cumulatively traveling to work than what this shop was requesting for the repairs in their incomplete estimate. There is no world where 37 days is a reasonable amount of time to fully diagnose a vehicle's issues despite "several unexpected changes and uncontrollable events that have affected our workflow." I will never return to this shop.

E

Eliana Musservia Google

2 months ago

Keep in mind, they do a full inspection before every repair and charge $200 for the labor for it, unless you buy ALL of the repairs that the mechanics recommend. I think this would be a good shop for thorough /complex repairs, but I wouldn't recommend it for quick repairs. Replacing my battery took two days...which wasn't the shop's fault - they were extremely busy, and got my car done as quickly as possible, which I truly appreciate - but just keep in mind you may be leaving your car there for a while. The communication was also not the best - when I'd call to check on the status of my car, it went through to voicemail every time. I think this would be a great shop if you want the thoroughness and care they provide, but if you only want a quick, simple repair, I wouldn't recommend it

A

Amanda Peckhamvia Google

4 months ago

These guys were amazing! They were able to get me in and out on the same day. The staff is great! Super friendly and very knowledgeable. Fast and honest as well. I will definitely return if I’m ever in the Cleveland area again. Thank you so much Cleveland Auto Repair.