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marley volzvia Google

about 1 month ago

Great staff and I was in and out! No nonsense tests and I felt like they really did want to help. The front desk was also very helpful with setting up and appointment.

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ann bradley-wilmesvia Google

about 2 months ago

Dr Schlenker is always kind and caring. She is devoted to pets and is thoughtful and thorough with their owners. We have had 4 dogs and through the good and the very bad, Dr Schlenker and Dr Kolterman.and their staff have been there for us.

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Jennifer Mandlvia Google

about 2 months ago

I will no longer be taking my animals here moving forward. Just took my cat here this past week for vomiting, fowl smelling diarrhea , and no longer eating as of 24 hours & isolating (I have been taking my 2 cats here for at least 4-5 years and had phenomenal service with Dr. Kelly Arthur who moved to Omaha) vet told me to my face “let’s start with blood work , and if that is all normal , we will want to do X-rays to be sure he doesn’t have a blockage due to eating something” . I left my cat there from 8:40 am - 5:15 pm. @ pick up , the Vet filled me in on what she suspected was wrong, and ended it with “if he continues to vomit, please bring him back, we will want to do X-rays to be sure he isn’t blocked” . So I decided to advocate for my cat, and asked at that moment “why didn’t we do X-rays? You stated you’d want to this morning if blood work was normal?” And her response was “well we didn’t get that back till 4oclock “. I can acknowledge that I am NOT the only customer. I accepted that answer & checked out with my cat and took him home. Into the night, he started panting, pacing, and meowing strangely. This absolutely SCARED me! I called the vet back next day & reiterated to her “I really hope we aren’t missing something here since we didn’t do X-rays! “ and she QUICKLY came back at me and said to me “I don’t appreciate you pinning this on me!” And my response was “I am just telling you what you told me you wanted to do yesterday, and we didn’t do that “ and she came back with “I’m pretty sure I told you we’d take it step by step “. (Well yeah, she did say that , but she also put it in my head If she saw normal bloodwork , she’d want X-rays- SHE set the tone for what her concerns would be. NORMAL BLOOD WORK = next step = X-rays ) And she then took a deep breath at me, and said “you know what , I’m not gonna get upset with you, because it’s not gonna do us any good”. I was baffled……. Instead of her having confidence in herself, and that she’s making “the right call” on action plan for my cat, she instead got beyond defensive & made me feel like I’m an asshole for advocating for my animal , and me being panicked and scared. I was never rude, never showed frustration, I was just DIRECT with her. She decided to prescribe an antibiotic the next day - I am unsure why we weren’t given that the day we checked out? If she thought that would have helped. We were only given a probiotic . No one ever requested a fecal sample, I thought that was strange. This is my second/last straw. First issue was when I took my older cat in to be put to rest. While my cat is slowly fading, and struggling in my arms, they were VERY adamant that I needed to pay up front for euthanasia before they did it. They then took time to ask “would you like a paw print for $?” No…. I’m ready to put him to rest, he’s struggling… “would you like a cremation for $?” No….. I’m ready to put him to rest… they then said they’d go prep the medication and give me time to say goodbye. It was way more painful to witness him fading. It took for my step dad to poke his head in the back and say “hey! We are ready in here!” And they again said “okay! Have you paid!?” WOW……. That incident was fall of 2024… I’m done with this place for sure

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Brittney Nielsenvia Google

3 months ago

I absolutely love this vet! they are so patient and kind. they discussed everything with me thoroughly and i left feeling great about the visit, my dogs health and preventative care! they discussed price with me prior to the visit and during, no hidden fees & their vaccines and care are affordable with fantastic service

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Ashley Smithvia Google

6 months ago

I’ve been coming to Clocktower ever since I moved to Lincoln about five years ago by far the best vet clinic I’ve used in Lincoln or Omaha great service, very friendly and knowledgeable.