Jamie Dryden
My fiancé scheduled a massage for me here for my birthday. He got a deal to choose between a head and body massage or a foot and body massage. They called me less than 2 hours before my appointment and asked if I could come an hour later which I agreed to. The lady that was working the front desk did not speak English. I asked her 3 times if I could use the restroom and even showed her a picture of a toilet and she kept telling me to sit in the waiting room because she didn’t understand what I was saying. When I got into the room to get my massage I had to figure out what her native language was through her texting someone that was bilingual so we could use a translator to communicate. I was never asked if which massage option I wanted out of the choices I had, but I wasn’t going to emphasize on it because we were already struggling to communicate. The masseuse got up in the middle of my massage to take care of someone up at the front desk because she was the only one working and once I was done, I was under the impression that I was good to go because everything was paid for, but she stopped me from walking out and called the bilingual person she was texting to ask me if I can leave a tip. Needless to say, I won’t be visiting this spa again.
