Paige M
I had this company clean my house after I had my tenant move out and remodeled the kitchen and bath before it went on the market. I was unable to be there and didn’t see the house again until after it had several viewings. There was still some debris from remodeling and the laundry room and entryway needed to be scrubbed out badly. The carpet had already been shampooed and 3/4 bedrooms were already cleaned. When I finally saw my house again after the cleaning, I saw that the toilet and shower still had drywall dust and vinyl debris stuck to them showing that they hadn’t been touched. The kitchen counters still had sawdust etc. The cabinets and drawers still had debris in all of them and stuck on food in one drawer. Closed cabinets in the laundry room still had debris from shoe storage. I could go on. They had multiple people there about 5 hours based on doorbell cam. They took smoke breaks and had chats right outside my door multiple times. They charged me $575 after quoting me $70 an hour and not telling me that was the apparent minimum. I paid it with the assurance that the house was very clean and ready to go. A few weeks later I saw all that had been missed and called and asked for either a partial refund or for someone to come and finish those tasks that had been completely missed. Christina argued with me and sat there and complained about how awful the laundry room, entryway, and walls were and how long it took to clean. She said she personally witnessed someone clean all the things that hadn’t been done. My biggest complaint aside from the poor service and high cost is that she wasn’t honest and didn’t at least tell me they didn’t finish what I trusted them to take care of. I expected my house to be fully clean and presentable to buyers. I went with this company for the good reviews and expected better. I’m not the type of person who tries to BS people and get refunds. I was blatantly ripped off and lied to by this company. I would avoid commercially clean. I will be going back to doing my own clean outs because I know I can get the job done right. I regret not putting aside time to do it!
