Authorized electronics repair with professional warranty support in Cary.
Consumer Electronic Services is an authorized repair center specializing in electronics servicing, including TVs, audio equipment, and warranty claims for major brands like LG and Samsung. Located in Cary, NC, the business offers diagnostic and repair services, though customer experiences vary, with some praising efficient handling of warranty work and others noting communication challenges. The team aims to provide timely solutions for consumer electronics issues.
517 E Chatham St, Cary, NC 27511, USA
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Diagnosis and repair of televisions, including plasma and LCD models, with expertise in handling warranty claims for brands like LG and Samsung.
Comprehensive testing and analysis of consumer electronics to identify issues and provide accurate repair recommendations.
Assistance with manufacturer warranty claims, including coordination with companies like DirecTV for covered repairs.
Repair services for tuners, speakers, and other audio devices to restore sound quality and functionality.
Ordering and installation of replacement parts for various electronics to ensure long-term performance.
Overall rating
Whivel Wind
So let me get this straight… you’re a repair center, more specifically an authorized repair center for one of the largest electronic companies in the world “Samsung” and no matter when you call your business line it goes straight to voicemail? That’s no way to do business! 1 star… there’s no way to reach anyone here.
Chris Wetzel
I don’t think they are in business anymore, and if they are, they are horrible at it. Three days of phone calls, straight to voicemail, and no call back. I went to their place of business shown on their website, and all map applications, and it is now a boxing club. Supposedly fixing my TV as they are a technician for LG warranty issues, perhaps they are just taking LGs money and running? One more bit of info: their email address bounces back. Total scam, not a real business.
K C
Not very professional. Does not return calls.
Francis Hale
I took my JVC tuner to Consumer Electronics in Cary as the unit had just stopped receiving and broadcasting sound one afternoon. I bought it in Hong Kong in the 70's and it is fabulous; drives big speakers, been in the family for ever. He (CE) charged $90 to look at it. He (Justin?) called me back saying all was fine. Came over, he plugged it in and it worked. Got it home and in the darkened room noticed that all the selection lights were on (definite short) and I COULD NOT TURN IT OFF!!!!!! Soooo, I called him back and his solution was for me to hook it up to a power strip so that I could turn it off. I could not believe this guy! I took the JVC to Wake Forest Electronics run by a fellow my age who was an engineer for the old company Data General, a quality manufacturer of hard drives etc., He charged me a 256$ but rebuilt the switches that had shorted out. Consumer Electronics did nothing. The Dude is not able or willing to analyze or repair electronics -
Joe Cordaro
I was initially nervous about my repair after reading the reviews, but my experience was positive. Once LG finally sent the service request, Consumer Electronic Services promptly reached out to ask questions and provided clear expectations. They informed me there would be a short wait to order the part, which was reasonable. My technician, Justin, called to schedule the repair, arrived within the three-hour window, and completed the job in less than an hour. He was professional and communicated effectively throughout the process. The biggest issue with these warranty services seems to be dealing with the manufacturer or warranty provider. In my case, LG did a poor job communicating and even gave misleading updates before they had even contacted Consumer Electronic Services. However, once the request reached them, everything moved along swiftly.
Rob Andrews
Called this company during their normal business hours to inquire about their services. The gentleman spoke to me for about 30 seconds, then asked if he could call me back. That was over a week ago and I still haven’t heard a follow-up. Their behavior was extremely unprofessional and unhelpful.
