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Karen C.via Google

3 months ago

I don’t usually leave reviews, but this experience has been bothering me. Country Brook is no longer the walk-in emergency clinic it once was. Dr. Pipes has sold the practice, and it now operates like a standard vet office with scheduled appointments and multiple newer doctors. If you’re expecting continuity of care, that’s no longer the case. Front desk/appointments: The front desk staff were wonderful. Scheduling was easy, and everyone I interacted with was kind, patient, and welcoming. This is one of the reasons this isn’t a one-star review. The visit: Unfortunately, this is where things went wrong. While the vet was friendly, my concerns were dismissed and my dog was misdiagnosed. My dog suddenly began having severe mobility issues that worsened over several days; unable to walk or stand properly, arched back, obvious pain. Despite this, Country Brook insisted it was simply a severe flare-up of his knee issues and pushed for emergency double knee surgery, even though his knees were checked and found stable just four months earlier by his primary vet. My concerns that something else was going on were brushed aside. I sought a second opinion from his regular vet of seven years the very next day. They immediately identified the issue as spinal, not his knees. X-rays confirmed it was not surgery-grade, and given that my dog is epileptic, the surgery recommendation was especially concerning. He was diagnosed with a pinched disc, prescribed appropriate medication, and placed on strict crate rest. Two weeks later, he’s doing significantly better. Pricing: Pricing was reasonable. I paid approx. $460 for the exam, X-rays, and medications, which is in line with other local practices. Overall: It’s sad to say this place isn’t what it used to be. Country Brook once provided thoughtful, thorough, and compassionate care, but that magic seems to be gone. While others may have good experiences, I strongly encourage pet owners to trust their instincts on this one. TL;DR: Friendly front desk, easy scheduling, fair pricing. However, my dog was misdiagnosed, and an unnecessary, major surgery was pushed when the real issue was a spinal injury.

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Andrea Garciavia Google

4 months ago

⭐☆☆☆☆ – Absolutely unacceptable negligence and lack of compassion On November 3rd, 2025, our beloved dog Simona suffered a severe medical episode early in the morning. We rushed her to Country Brook Animal Hospital as soon as they opened. Dr. Kristy Yu attended her case. That morning, Dr. Yu performed X-rays and blood tests, but despite having the radiographs in her hands, she failed to recognize a massive tumor nearly 10 centimeters in size located between the liver and the spleen. She also missed the clear signs of internal bleeding and never checked Simona’s blood pressure, which later that afternoon was found to be dangerously low (50). Instead of recognizing the severity of the situation, Dr. Yu told us that all of Simona’s organs looked “perfectly fine,” suggested the problem might be neurological, and prescribed steroids without identifying the real cause. We were sent home with a dying dog. That same afternoon, after Simona endured four more painful episodes and passed away, we received an email from the hospital forwarding a message from an external radiologist —someone they had sent the X-rays to for review. That specialist clearly stated there was a large mass causing internal bleeding. The most shocking part: the hospital never called us with this life-or-death information. When I asked why, the manager’s response was that Dr. Yu “did everything right” and “did not have time to call because she was busy.” This level of negligence and indifference is simply unacceptable for any medical professional —let alone one entrusted with the lives of our family members. Had Dr. Yu taken the time to correctly read the X-rays or follow up with us, Simona could have been humanely relieved from her pain hours earlier, instead of suffering needlessly. We paid $724.91 for services that failed at every level of care, diagnosis, and basic compassion. To this day, we have not received any apology or acknowledgment of error. Please, think twice before trusting your pet’s life to this hospital or Dr. Yu. What happened to us should never happen to another family.

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Garrett Sosbeevia Google

4 months ago

Recently had to take my large dog here for a checkup and testing. The nurse Tina is incredible at what she does, and Dr. Yu really made me feel my dog was in good hands and cared for. For all the treatment we had done, the price was very reasonable and the care they provided will not be forgotten. Wonderful vet.

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Steven McKinnonvia Google

5 months ago

We decided to adopt a neighbourhood cat. Having previously done some research on potential vets to replace our former vet, we decided on Country Brook. We could not be happier with our Choice. Our new kitty, "Gandalf," went through a thorough exam, by both the Veterinarian, Dr. Dunn, and a tech, Tina, for over an hour. We feel this speaks to the thoroughness of the exam, and the explanations. All questions were answered in detail and a plan for any and all contingencies was made. This included prophylactic testing, dosing and external lab testing. The price for this long, comprehensive exam and the treatments involved? $277. Far less than we expected. We've had a simple exam cost near that much at our former vet's place. Our new favourite place.

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Randi Romickvia Google

6 months ago

From my first call with Lori to my visit with Dr. Holland with Diana assisting I can not express how kind, caring and sweet they were to my Blondie. They were all very personable and didn't push me into anything that was unnecessary . I appreciate them all. I have found my new vet and I am so happy about that.