C&
Crate & Barrel
Crate & Barrel: Thoughtful furniture and home goods with welcoming service.
3.6
Retail Store
$$
Crate & Barrel: Thoughtful furniture and home goods with welcoming service.
Crate & Barrel in Leawood offers a curated selection of furniture, gifts, and home accents. Customers praise friendly, attentive staff and a bright, inviting store that helps shoppers find quality pieces, including non-toxic options and Greenguard Gold certified materials. While some reviews note exceptional service, others caution about policies and refunds, reflecting varied experiences.
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A wide range of modern furniture including sofas, tables, and bedroom sets, with options for home delivery and assembly.
Curated selection of decor, kitchenware, bedding, and accessories to enhance any living space.
Unique gifts and housewarming items perfect for special occasions, with gift wrapping services available.
Personalized assistance from staff to help plan and select items for home furnishing projects.
Convenient pickup option for online or in-store orders, with friendly and efficient service.
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Overall rating
Derek H
The customer service at this location is fantastic. Jenny Gillham, the manager of this location, took time out of her day to help us track down a lost gift card and genuinely cared about helping us. She was kind, patient, and didn’t rush us at all. It turned what could’ve been frustrating into a really positive experience. Huge thanks to her and the team at Crate & Barrel!
Jeff Johnson
My family purchased more that 25K in furniture for our new home towards the end of the building process. We needed to cancel a few items after some final measurements were made in our theater room, which was about two weeks after our order was placed. We spoke to Jim, our salesperson, who stated the order could not be cancelled for any reason and he was to get his commission on the entire order. Then, we spoke to the Amy, store manager, who thought the situation was funny and gave us the runaround for a few weeks. Finally, we escalated the issue to corporate and were told we would receive a refund. Unfortunately, the refund never came and when we called corporate back they say they have no record of that call and will not refund anything for anyone for any reason. If you are looking to purchase a large amount of furniture make sure you look elsewhere. This store is filled with people trying to make commission and they do NOT care about your experience or helping people best furnish their homes. STAY AWAY!
Samuel Hong
Customer service was not satisfactory at all. They didn't care about helping much at all or even giving alternate solutions. The kitchen pieces and furniture are all wonderful looking but customer service was one of the worst. They gave me plates and bowls that I took home and checked the quality after, which half were defective with nicks and bad finish to where you can see the base material. Their policy was that once the sticker is taken off, they can't do anything about it. But instead of being sorry or offering an alternative solution, they just laughed it off and left. Trash. Other than that, the only reason I saved it at 2 stars was the curbside pick up. The gentlemen was really kind and helpful, much better than the rude manager of the store.
Amanda Rumsey
This was my first time shopping at Crate and Barrel and this store has thee best employees with phenomenal customer service (especially Dawn)! I was specifically shopping for non-toxic furniture and decor and I was pleasantly surprised with the quality! A lot of their furniture/fabrics are Greengaurd Gold certified! I’ll definitely be coming back to this location to do more of my shopping. Such a great experience!
Baxby
This store is so inviting and addicting. I can walk around over and over browsing stuff in this store for hours. It has a calming effect on me. It’s so clean and refreshing. Everything is put together so nicely. Makes me wanna buy stuff and decorate my place like they do. This is a dream place for sure🤔. Friendly staff and always available to help.
