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Stephen Bingamanvia Google

about 2 months ago

I would NEVER recommend nor will I ever buy another piece of furniture from Crate and Barrel again. This has to be one of the worst customer service experiences I’ve ever had in my life. The frame of our couch randomly broke one day months ago, not from a move, not from some large human jumping on my couch or anything else. 2 and a half years in to owning it the frame just broke. In multiple different attempts to have this reconciled by CB we send pictures and communicate with customer service only getting a complete run around. Days between answering emails, sometimes just not replying to my emails and ultimately being told my couch broke from “abnormal use” and it’s not under warranty anymore because it didn’t break from “everyday use”. All while they have never come out to look at my couch and have completely disregarded anything I have said about what happened. They took the position I was lying and was not being truthful about how one day there was just a break in my couch frame from normal use. What happened to having integrity and pride in your product? What about believing the customer? What about honoring a warranty? The fact that a customer who spent thousands on a couch is now with a broken couch and has to go buy a new couch all within 3 years of buying a “top of the line” “great brand” “amazing quality” couch from a prominent retailer. This is truly one of the most embarrassing forms of customer service and treatment of a customer. As a customer I’ve never been told I’m lying about what happened to my product and that because I’m lying there’s nothing they can do to help remedy my solution.

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Hannah Burgervia Google

about 2 months ago

If I could give negative stars I would. My husband and I bought our first couch in 2022 when we got married. We spent months researching and chose our couch from crate and barrel because of the size and the assurance of quality. First when our couch was delivered it was missing a side cushion. We reached out to customer service multiple times and never got it. But the real issue is our frame has a crack in it. This couch has remained in the same spot. We have don’t nothing to the couch to cause this. We reached out to crate and barrel customer service because of the frame’s warranty. Crate and barrel insisted that we dropped some heavy weight or something to damage frame. Called us liars basically and accused us of purposely breaking the couch. DO NOT buy their furniture. They are dishonest and will not hold up their warranty.

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Rawan A.via Google

about 1 year ago

Beautiful place but be careful buying large purchases, like a couch, from here. Had an issue with mine less than 2 years of buying it and they won’t help at all. A lifespan of a couch is more than 7 years, but their couches are awful. Cause a migraine from bad posture. The fabric looks 10 years old with washing and shaving and proper care. Had frustrating long calls with customer service, with zero help. I got a large Oceanside sectional and I tend to buy most of my furniture from cb2 and crate and barrel. Never again! I’ll be sure to spread the word with everyone I know. Guests don’t like this couch so it’s bad advertising for them I guess 😅.

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GSTonyTsengvia Google

about 1 year ago

Crate & Barrel in Dallas is a go-to destination for anyone looking to elevate their home with modern, stylish furniture and decor. Located in the heart of the city, this store offers a curated selection of contemporary furniture, kitchen essentials, and decorative accents that cater to a variety of tastes. Whether you’re refreshing your living space, setting up a dream kitchen, or just looking for the perfect housewarming gift, you’ll find plenty of inspiration here. The Dallas location is known for its spacious layout and helpful staff, making it easy to browse everything from sleek sofas and dining sets to chic glassware and cozy throws. Don’t miss their seasonal collections, which are always on-trend and perfect for sprucing up your home for special occasions. Pro tip: If you’re into entertaining, check out their barware and dinnerware sections for high-quality pieces that will wow your guests. And if you’re planning a wedding or housewarming, their registry service is a favorite among locals!

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Emily Beasonvia Google

over 1 year ago

I had the best experience with Deirdre. She was a delight. She pulled wood chips and printed pictures before our meeting, gave us time to discuss, and made sure we were pleased with our selections.