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Taylor Ciardullovia Google

29 days ago

The gym is fine. Been going for about half a year now. Standard equipment- 40 empty treadmills and row machines, 1 proper leg extension machine (that there will always be a wait for). Typical main chain gym though. The problem is staff at this location. There’s probably 15 people on at once and all they do is hang around in groups, backs faced towards you or on their phone's like it’s their hometown college bar, seemingly doing nothing at all. There’s only 1 older woman and two guys who are always nice, helpful, and have a smile when you approach them. The rest.. they act like you’re trying to hit on them for asking a simple question. Giving you weird judgmental stares as you work out or walk by. It’s giving a bunch of people who peaked in high school, and god forbid they have to work at their job! Whole gym floor is covered in dirty wipes and puddles of water.. they walk right past them. I also watch half of them with their “clients” having them do B.S. workouts and letting them do things with horrible form and not correct it. The least y’all can do is help these poor people prevent injury!! Don’t let them push training on you, it’s just a sales job for them. They don’t care about your health or safety. Do better management, hospitality is literally step zero in a job like that. I hate not being able to avoid that energy everytime I go through the door.

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Daniel Levyivia Google

29 days ago

I am leaving this review to warn others. I joined this Crunch Fitness location after seeing Crunch’s own advertising stating “Join for 26¢ & 30 days FREE.” I specifically came in to try the gym first and decide if it was a good fit. Before signing up, I explicitly asked multiple times whether I could cancel within the first month without penalty if the gym didn’t work for me, and I was clearly told yes. What actually happened was very different. After attending for about 10 days, I realized the gym is extremely overcrowded, especially during peak hours. Finding benches or equipment is difficult, and the overall experience does not match what was implied during signup. I decided to cancel. Only then was I informed that canceling would cost $122.86, which is more than the monthly membership itself. This fee was never disclosed verbally, and no one clearly explained that a “30 days FREE” offer still locks you into paid obligations with a large cancellation penalty. When I questioned this, staff dismissed my concerns and treated the situation casually. Management later responded by claiming that Crunch has never offered a free trial, that advertising language does not matter, that verbal representations by staff do not matter, and that the contract overrides everything. In other words, what you are told at signup and what is advertised publicly means nothing once you try to cancel. Advertising “30 days FREE” while later charging over $120 to leave after a few days is misleading at best and deceptive at worst. If cancellation fees exist, they should be clearly and prominently disclosed before enrollment, not revealed only when a customer tries to leave. This experience felt intentionally designed to trap customers rather than earn them through service quality. Proceed with caution.

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martin novikovvia Google

about 1 month ago

The gym itself is extremely well-maintained with great equipment and staff that is overall friendly. However, the management at this particular location is basically non-existent and indifferent at best. I have sent a few emails regarding group training instructors using a microphone system that is obnoxiously and unnecessarily loud. The sound fills the entire gym yet nothing is done. I have never received an answer from anyone at this location regarding this issue. When I finally spoke to the "manager", the person could not be more indifferent and dismissive. He literally did not offer any feedback or help, only telling me that nothing can be done. I understand that this manager is no longer at this site, but when I ask who is the current manager at this site, no one can give me an answer- I am given an email that no one replies from. It is very disheartening to be a paying patron of a business and to not have suggestions and concerns heard. This issue regarding the volume of the microphone system used by trainers for group sessions has not only been brought up by me, but others (I have been told this). This is also off-putting when one considers the amount of staff who work at this location yet nothing about this issue can be done nor is this even looked into. It seems like the main priority here is to sign people up for personal training sessions and other issues, like this one, do not matter. Ultimately, this is a good gym at a great location, but the customer service is fake, indifferent and basically non-existent and this is a shame.

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Roman Lvia Google

3 months ago

I’ve been going to Crunch Channelside for a while and always liked the gym itself, but my recent experience with an employee named Cesar was unacceptable and raises serious concerns about how customers are being treated and sold to. When I arrived with a friend, Cesar told me my membership didn’t allow guests. I said no problem—I’d upgrade my membership right there on the spot so my friend could come in. Instead of doing that, he ignored the request and tried to redirect us into a sales pitch. Then he claimed that even if I upgraded immediately, the upgrade “wouldn’t process until tomorrow,” so my friend still couldn’t enter. But he told us that a paid day pass or a brand-new membership would process instantly. That explanation makes no logical or operational sense and felt intentionally misleading. Only after I pushed back and mentioned emailing corporate did he suddenly reveal that there was a $16 guest pass available—something he did not disclose at the beginning. My friend eventually paid for that. Later, my friend actually joined the gym. I was told I’d get a $20 referral reward, yet Cesar never collected a single piece of referral information from me. So it’s unclear how that reward would ever be issued. But the worst part was the sales pressure for a “free” $150 training analysis. When my friend declined, Cesar pushed harder and claimed that “80–90% of people, including athletes and bodybuilders,” said the analysis helped them. When I asked for the source of this statistic, he first said it was on Crunch’s website—not true. When I checked and didn’t find it, he changed the story and claimed it was an “internal statistic.” Making up statistics to pressure customers into training evaluations (which often turn into upsells) is not just unprofessional—it's deceptive. I enjoy the gym itself, but this experience makes me seriously question the honesty and training of the staff. If this is how sales are being handled, management needs to step in immediately. Customers deserve transparency, not misinformation, pressure tactics, and shifting stories. Update: After reading some of the 1,2,3 star reviews left by others, it seems like there have been multiple complaints about misleading practices from multiple guests. I hope management responds to my complaint appropriately. I reserve the right to consider escalating this to consumer fraud and protection agencies and or other appropriate channels, considering there have been multiple complaints from others and the response has been generic.

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John Sindonivia Google

3 months ago

Great gym and the staff are awesome. Today is my birthday and they gave me a pre-workout drink when I was at the front desk ready to ring it up. There's a lot to choose from for pre-workout and protein supplements. The equipment is well maintained and the facility is very clean despite it being so busy. The gym is well-staffed and they go above and beyond to assist you with just about anything. Great Crunch location.