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Alex Renisonvia Google

3 months ago

I’m using text to speech currently because this is a lot to type for me and my hands suck. I have been going to this gym for roughly 2 years, originally at the San Juan, Citrus Heights CA location. That location closed down so they upgraded my membership to a peak result at a price of the base which was a steal at the time as I really enjoyed this gym. I ended up consistently going to the Arden mall location that they have and, then it ended up having a lot of issues hygiene wise, as well as quality of life/ and it was really busy. I ended up moving so I canceled my gym membership. Around 20 something days later I ended up figuring out that I should just keep going to this location because of the convenience price wise and it wasn’t too far away from my work so I could fit it in my routine. I signed off on the contract canceling the cancellation and apparently it processed and my account still went in-active…so it didn’t go through even being in official writing… even though two days ago the 28th I was able to enter (apparently the 24th was the cutoff) and now they are trying to make me restart an account at a higher price even though I signed off on a set contract for a different price. Overall the gym is not worth it at least for me as I take my lifting seriously and do not nor should not worry about my contract after or during lifting; as well as for the service provided with decent free weights but super packed and lack of variety, and also service wise mainly their customer service. I’m just going to move on to something different, maybe another commercial gym, but probably a smaller brand/ better one. I’ve heard Planet Fitness is adding free weights 👀 lol.

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Francisco Lemus Gonzalezvia Google

4 months ago

The gym is great. Peak results membership is where it’s at so you can take advantage of the relaxation room. The only complaint I have is that I’ve gone twice now(in the evening before they close) and they didn’t restock the paper towels to wipe down the machines. Not a huge deal but I have to walk across the whole gym to the only dispenser that had paper towels.

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Mark Huffmanvia Google

4 months ago

Maintenance at our facility has always been poor, but over the past month it has ceased entirely. The men’s locker room is disgusting, it’s hard to believe it’s only two years old. The floors are so dirty they are almost black. In the showers the floors are also black with dirt, and the walls covered in mold and mildew. The soap has been empty for over a month. I’ve mentioned all of this numerous times to the person at the front desk (the only employee in the entire place in the morning). I replied previously to this kind of “how are we doing” inquiry and got a call from someone who sounded shocked and dismayed. But absolutely nothing has changed and in fact is much worse. The obvious conclusion is Crunch has made a business decision that at this price point it isn’t reasonable to expect a clean facility. The members will just tolerate it and Crunch can eliminate maintenance expenses. I’m sure Crunch will deny up and down that’s the case but it’s actions speak louder than words.

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zovia Google

5 months ago

First off i just want to say crunch is my peace! next i’d love to S/O Markel for his wonderful personality & great charisma! he makes you feel at home or as if you’re one of his close friends/family. 2nd S/O goes to Toni aka the Tiger who brings the relax vibes to Markel’s electric energy. overall i’d definitely ask for more Markel or Tony for your needs or if you’re interested in a new gym.

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EDDIE Lopezvia Google

5 months ago

I just want to give a huge shoutout to Jackie at the gym — she’s amazing! Every time I come in, she’s welcoming, upbeat, and always willing to help with anything I need. Her positive attitude really sets the tone for the whole gym. Jackie goes above and beyond to make sure members feel comfortable and motivated. It’s clear she cares about people and takes pride in her work. Big thanks to Jackie for making every workout a great experience!