Ankit Shah
Excellent service and truly caring staff I had an outstanding experience at CSN RSK Collision – Downtown Hamilton for damaged glass replacement and sensor calibration. The work took a full day, including proper sensor calibration, and everything was handled very smoothly and efficiently. I primarily dealt with Harry and Jasmine, and both were exceptional. When I dropped off my car, Harry found out that I would have had to take the bus in the bitter winter cold that day, so he personally dropped me home, which was incredibly kind and unexpected. Throughout the day, he stayed in constant contact, clearly understanding how important it was for me to have my car back the same day. He reassured me that if calibration couldn’t be completed on time, they would arrange a rental, so I wouldn’t need to figure out alternatives myself. When Harry’s shift ended, Jasmine seamlessly took over. She called to reassure me again that either a replacement vehicle would be provided or the work would be completed as planned. By the end of her shift, she personally dropped my car off. She also confirmed that the calibration was completed properly and encouraged me to return if anything came up. They also handled the auto insurance process, which made the entire experience stress-free. As a bonus, the car was detailed before being returned. Highly recommend this shop—Harry and Jasmine truly go above and beyond.
