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Jacob Blitsteinvia Google

about 1 month ago

Best auto service I’ve ever worked with. Shawn provided the best customer service possible. I trusted them and could tell they were not trying to over sell me on unnecessary services like Many other car shops. HIGHLY RECOMMEND.

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Dorothy Haydenvia Google

about 2 months ago

I got my car inspected there. The staff are professional and the process was well defined. I was able to wait for my car to be inspected in their lounge: I paid securely through a link. They made the process easy and clear.

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KP Pilleyvia Google

4 months ago

The folks that work at Cutshaw are some of the most helpful, honest people in the industry I’ve come across. We’ve taken our car there for the past 4 years and they’re always transparent, affordable, and fast. We recommend them to all of our friends. If your car needs repair in Richmond, Cutshaw is the place to go!

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Shoshana Bregmanvia Google

4 months ago

Cutshaw is the worst place I have EVER taken my vehicle. I’ve been having issues with my engine and oil for almost a year now, and decided to go through my warranty to get it fixed before it expired. The first time I took it in, I paid $160 diagnostic for them to tell me that oil was seeping into my turbo and there’s a ted bulletin out for it to be covered. Chevy refused to cover it for my car since my make wasnt on the bulletin, and Cutshaw told me that since there is still oil in my car, I needed to wait for an oil change before they can do something. This was in June. Late June, Driving into DC my engine light went on and my car went into low engine mode and as a 30 year old female at 4 am in DC on the interstate and not familiar with the area trying to make a flight, it was scary. I managed to get lucky and found a gas station with a garage and the owner was kind enough to check and told me I had absolutely NO OIL in my car and kindly put in 4 quarts. My engine light went off and so did the low engine mode. Back from my trip and Not wanting to miss the expiration on my warranty, I called back and asked if I could drop it off and they could just go through the warranty, the guy at the front said yes and I dropped it off. Hours later they called and said they checked my car and said nothing was wrong with my car and I had oil in it and they wouldn’t even try to go through silver rock because they knew silver rock would say no and to come pick it up. WHAT WAS THE POINT OF SAYING YES AND ALLOWING ME TO DROP OFF MY CAR???? IF ONLY TO WASTE MY TIME. After picking it up, they told me to drive 400 miles and bring it back for an oil change. I had an appointment and missed it, but then called when my car reached 2000 miles and my engine light and engine power mode turned on again. I brought it in for an oil change and the guy at the front said there was as TOO MUCH OIL IN MY CAR????? And that there is no mechanic/tech that can check the engine light. KNOWING my car is SEEPING oil into my TURBO (FROM WHAT CUTSHAW TOLD ME) and that I have issues with OIL BURNING into my engine (FROM WHAT KOONTZ TOLD ME) how is it that I now have TOO MUCH OIL? But alas since a mechanic didn’t have a mechanic to look at my engine light and wasn’t sure when they would have one available again to look at it, I left with no answers and said my engine light was still on (the minute I left it turned off because OIL WAS PUT IN MY CAR). I was SCAMMED out of $160 and left with a car that is failing me. The front desk rep is incompetent and clearly inept in some capacity and it’s been beyond infuriating and discouraging and I feel completely taken advantage of and like they stole from me. Do. NOT. go. here. DO NOT TRUST THEM. They also leave customers keys on their tires after close for them to pick up which is essentially an open invitation for theft :) ****UPDATE**** Being frustrated that I’ve gotten nowhere regarding my car, and confused about the information I was given, i ended up contacting my warranty and another mechanic. It turns out that I was NOT responsible for the diagnostic fee, and it should have been covered by my warranty upon contacting them for the fee and process - that Cutshaw literally just didn’t want to deal with going through them and decided to take advantage of me - take from me - and charge me instead and then blow me off with excuses as to why they couldn’t or wouldn’t contact my warranty.

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Neilvia Google

7 months ago

Car wouldn’t start, and these guys had it fixed it ready to go within a day. I had spent the whole month of July dealing with a different auto shop in the Fan, who took a really long time and didn’t fix the issue. Cutshaw provide an unbelievable service, with a really good online platform. Not only did they fix the issue but they did a full check on the car, documenting everything, giving me peace of mind that when I pulled off the lot the car was working. Very reasonable prices, too. Would highly recommend.