Mia Keable
We, unfortunately, did not have a good experience with Dance Connection 2. We have three children and our oldest danced competitively for years at Can Dance, so we’re very familiar with the dance world. We had heard good things about Dance Connection 2 and since one of our youngest daughter’s classmates attended, we were excited to give it a try. Right away, I found it odd that they don’t offer a trial class, especially for a 3 year old. Mind you the class is 1.5 hours long. We completed the online registration, but received no communication afterward, even after putting a card on file. I called to confirm they had our information and to ask what the next steps were. The woman on the phone seemed annoyed that I called so soon, which left me feeling uncomfortable. Still, I told her we were looking forward to our daughter’s first class and she said she'll get to it soon. That is when I got the registration/confirmation email. When we arrived, no one introduced themselves, not the front desk staff, not the coaches, no one. At other programs our kids are in (cheer, gymnastics, karate, swim, baseball), the coach and or staff have always taken a moment to greet us, ask how we found them and give feedback about our child's progress. Here, there was none of that. Within 10 days, we were billed $189. When we inquired, we received a generic email outlining fees and prorated amounts/this is what you signed up for in the sense. On top of that, parents aren’t really allowed to watch through the studio window, the shade is kept down, so you either crowd around a small rectangle window or watch through a glitchy TV in the lobby. Our daughter is in gymnastics at Gold Medal and I can see her the entire time, she can also see me...it's never been an issue or a distraction, so I found this very odd. Our daughter would tell me she didn't like how she couldn't see me, which made her experience even harder. In the end, we decided to cancel. We just didn’t feel comfortable with the lack of communication, the dismissive attitude and the overall environment. Sadly, I cannot recommend Dance Connection 2.
