Andy Gonzalez
So I bought a $250 gift card for my fiance. We just had a baby and for her birthday I wanted to treat her to a spa experience. We’ve done the Davenport spa massage and facials almost about 5 separate times. When I bought the card I asked I would like the facial and massage how much will it be? Spa employee said that $250 would be enough for both. Bought the card in June. Fast forward to September when she was able to get some free time to try it she headed on into the spa. They told her over the phone when she booked it she was using the $250 card for the facial and massage, employee over the phone AGAIN said it should be enough for the whole experience. They tacked on the gratuities when she arrived and tell her it’s going to be another $70 tip per treatment. She had enough to tip but not that much. We are on a fixed income and I’ve been out of work for two months. The one thing she was looking forward to was this experience and they demanded the money upfront to do the services. We don’t have the funds so she couldn’t use the gift card, didn’t do any of the treatments and Davenport decided to charge her $75 per experience anyway. She was crying leaving the hotel and was heartbroken. I honestly can’t believe how they treated this whole situation and I’m quite appalled as to how she was treated. I’d hope that the spa can make it right but a business that operate in this manner don’t really care about how you feel, only about $$$$. What a terrible experience and great way to hide fees and lie to their customers. We weren’t even customers and we had to pay $150! This spa operate in a grotesque manner and until they fix this I will leave this comment here in perpetuity! Do better Davenport!






