Alexa Schaffner
I contacted DC Slices several weeks before our neighborhood event after a friend’s recommendation. They were responsive at first, and we quickly booked our event for this afternoon. A few days before the event, I reached out to confirm details and ask for a menu to share with neighbors. Everything seemed set. But on the day of the event, we waited and waited. They never showed up. This was our only food truck, so it was incredibly disappointing for the 150+ neighbors who attended to be without food (and beverages). I emailed and sent a Facebook message trying to find out what happened 30 minutes after the event began. I hoped they were running late but still planning to come. They eventually replied when our event had only about an hour left, saying there’d been a mix-up on their end and they’d gone to another location. Our event is clearly listed on their online calendar (still there now, a few hours after the party ended), plus personal correspondence a few days ago, so this mistake was hard to understand. I appreciate that they actually wrote me back to own the mistake, but it doesn’t really make up for the experience. We were left completely pizza-less for our party. Very disappointing experience and poor follow-through for what had started as a promising vendor relationship.
