Shay Eubanks
I frequently go for happy hour with my family and recently I have included my friends. The happy hour prices, drinks, and food are fantastic. Jonathon and Tyler are the best bartenders ever and their service is unmatched. I have had two encounters now with the manager that have been offensive to my family and friends. The first time, we were coming for happy hour and we were a group of six; there was not enough seating around the bar. In the past, with my coworkers, we sat at a table adjacent to the bar. There was not a reserved sign on that table so I asked if we could sit there. My friend and myself witnessed the manger talking with the bar staff and she was not happy to say the least. They were apologetic and said it was reserved. Ok, I then asked if there were other tables we could be seated at, and I was told no. So I told the rest of ny party in route, let’s go somewhere else. When my daughter arrived, she walked up to the hostess and said we’re here party of six can we be seated and they seated us. I observed the manager shortly after obviously mad talking to our waitress, and the waitress uncomfortably came and said to us you can’t do happy hour on the floor unless you order the meal. Not one person in our party had an issue with being able to pay for the meal. My friend and myself did not want the meal because we were not hungry, but the other four in our party were happy to do it. I was confused by the whole experience because if that would’ve been explained to us upfront, no offense would have been taken; but at that point it appeared that there was an assumption made that we were just there to be cheap and could not pay for a whole meal and she was upset that we sat at a table. Yesterday, I went with my two other friends for happy hour. We got our drinks and my friend ordered two pizzas to go. I again observed a conversation between the staff and manager where she said watch reaction when you tell her it will be full price and see what happens. I said nothing to my friend and when the bartender uncomfortably had to tell her it will be full price cause you’re taking it to go she said OK I’ll take two. I’ll still take my order. I say all of that to say, The manager would save a lot of time and energy if she would communicate with the guests herself and not put her staff who do a great job in uncomfortable positions. It gives the impression that certain people are not welcome there., no one that I associate with whatever not afford to be able to pay their bill or run out on a bill or order something that they could not afford to begin with, and it is offensive to me that she would assume that to be so
