Lissandra Castillo
We recently booked a birthday party for my son here. The venue itself is great and the kids genuinely had a lot of fun, so I do think it’s worth visiting. That said, this review is strictly about our party-booking experience, which unfortunately was very disappointing. We were assigned a party host who was very friendly, but check-in took an extremely long time. She was the only person at the front desk and kept getting interrupted by walk-ins asking questions, which made the process chaotic from the start. The go-kart racing portion was fun for the kids, but once the races ended, there was no coordination or direction from staff. Everyone headed to the party room to wait. The racing portion took about an hour and a half with safety briefings and fitting in other races, so the kids were very hungry and thirsty by the time we arrived. We were told food was coming, but it took about 30 minutes for pizza to arrive — with no drinks, no soda, and only about 10–15 plates and cups for a party of roughly 40 people. I asked the staff member who dropped off the pizza for cups, plates, and drinks, but it took over an hour to receive them. Parents had to purchase water from vending machines, which was incredibly embarrassing during a paid party. I asked to speak with a manager. A woman came over, asked what the issue was, but after that conversation, no additional help arrived. I personally had to leave the party multiple times — to get water, cups and plates, a cake cutter, and finally to get the arcade bracelets for the kids. I was also required to pay the remaining balance during the party before the arcade bracelets were released. Between all of this, I genuinely feel like I missed at least half of my child’s party because I was constantly trying to track down basic necessities. I did not feel supported or helped at all. I don’t believe this was the host’s fault — it was clear she had far too much responsibility for one person — but the overall lack of staffing, coordination, and attention to detail made this the worst party experience I’ve ever had. To add, we were told decorations, plates, cups, and napkins would be provided. The “decorations” consisted of two red plastic tablecloths — just setting expectations for future parents. In the end, the kids enjoyed the arcade and had fun, but no manager followed up with us afterward, and the overall party service experience fell very short of what was promised and paid for.
