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Kimberly “Kimba” Olson
via Google I managed to pick up a huge nail in my front tire so I stopped by Discount Tire Camp Bowie location. They were hopping busy and all the men were working non stop. They were all friendly, professional and seemed to really enjoy their work. It took under an hour to get me back to safe tires on the road. Also I was very surprised when the repair was complimentary. I was surprised and thought I must have misunderstood... but the gentleman said you're good. Thank you so much for the kindness and I will be back when it's time to purchase a set of new tires. 😃
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Dez Brownvia Google I would like to recognize Denzel, I live roughly 20 miles away from this location, but he had such an impact when he was at the location closest to my house that I wanted to follow him and his service. I hate driving, but I will gladly drive the distance to have Denzel help me as he was very efficient and made sure all my needs were met. While I got new tires on a brand new set of rims.
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Amman Osmanvia Google I was due for new tires for my C8 and Denzel helped me through from the very beginning. He was kind, informative and helped me make the best decision. Discount tire has always been good and Denzel made my experience even better. Will be sticking to these guys for all my vehicles. Definitely look for Denzel when you go! He will take good care of you and treats you like family
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page pvia Google ⭐⭐⭐⭐⭐ 5-Star Review — Discount Tire, Camp Bowie, Fort Worth, TX
I’ve been doing business with Discount Tire here in Fort Worth since the late 1980s, and no matter which store I’ve gone to, they’ve always gone above and beyond. The Camp Bowie location continues that same outstanding tradition of service, honesty, and professionalism that has made me a loyal customer for decades.
Their road hazard warranty is fantastic, their people are knowledgeable and friendly, and their commitment to customer satisfaction is unmatched.
Today was a perfect example. I brought in a car I bought earlier this year — and the tires on it weren’t even purchased from Discount Tire. A while back I rubbed a fender and messed up the valve stem, so the tire wouldn’t take air. When I brought it in today, they discovered the air sensor inside the rim was also damaged. They took care of everything, didn’t charge me a dime, and sent me on my way safely.
That kind of honesty and service is rare these days. Most places would’ve tried to sell me something or tack on labor charges, but not these guys. They just did what was right.
If you want fair, fast, and first-class service, the team at Discount Tire on Camp Bowie sets the gold standard. I won’t take my vehicles anywhere else.
Thank you, Camp Bowie Discount Tire — you’ve earned my trust for LIFE!!!!!
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Godzilla Raceworksvia Google They gouged the wheels on one of our employee's vehicles, rounded the lug bolts off, and then blamed us for "over-torquing" the lug bolts.
The problem is, this vehicle is exclusively serviced by the owner who is a 18 year master technician. The lug bolts were in perfect condition previously, and were not over-torqued, they just didn't want to accept responsibility.
We brought one of our vehicles there for mount and balance of 2 rear tires. They have worked on this vehicle previously with no issues. This time around, they had someone with very little regard for people's vehicles, and were downright negligent, and then lied to cover up their screw up. We understand mistakes happen, but there was a complete refusal to accept responsibility for the stripped lug bolts, all the way to the top which was the store manager Edward Soto.
They also were not going to mention at ALL that they scratched/gouged the wheels until we inspected the vehicle at pickup. When speaking with one of the tire changers, they showed us the specific socket [pictured] that they used, and it was a shallow socket, that when attached to an impact gun, did not go into the wheel recess all the way. Because of this, they rounded off half of the lug stud. You'll notice on the pictures, the lug bolt damage is only on half of the contact surface, not the entire thing. The only way this happens is when you use an improper socket that doesn't engage the hex all the way. I brought this up to the store manager, and he told us that they don't have any deep-well 17mm sockets in their store, and that we would need to provide one if we wanted them to use it. This is complete unacceptable. They are supposed to be a professional tire shop, and to not have a commonly found deep well 17mm is a direct reflection in lack of training and proper tooling. They did offer to repair the wheels, and reimbursed us for our cost on the wheel repair. However, we did not receive a single apology for the mistake, inconvenience, or anything for that matter. Not a single acknowledgement of responsibility from anyone, including Edward the store manager. Edward's general demeanor felt like we were burdening him, even though they were the ones that screwed this up and put themselves in this position. Edward also sat there and continued to argue that it was our fault that the wheel lugs stripped because we over torqued them, which is a blatant lie and attempt to cover up what they did and not assume any liability. Even several days removed when we came in to get reimbursed, not a single apology for the inconvenience or the trouble, or anything for that matter.
We have somewhat of a long standing relationship with this store, as they are close by, but having had this experience, we will be firing Discount Tire moving forward, as it is very obvious the management structure will do anything to avoid taking responsibility for mishaps and negligent employees.
If you have a car that you care about, that's even remotely nice, don't go here unless you want it to get scratched and damaged, and then subsequently blamed for it. If you have a car that you don't care about, definitely bring it here.
