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John Penavia Google

2 months ago

I arrived at this Discount Tire at 2:30 PM to have my tire pressure checked and joined a line of five cars. What should have been a quick service turned into an over one-hour wait—and not because they were busy, but because the tire attendant spent more time talking about sports and unrelated topics than doing his job. At one point, he stood outside a customer’s car chatting for nearly 10 minutes while the rest of us waited. For context: it takes about 8 minutes to fill all four tires with air. When I finally pulled up, only 3 cars had been serviced in over an hour. That’s unacceptable. The situation got worse. The attendant commented on how frustrated I looked. When I responded that he seemed better suited for the lobby given how much he enjoyed talking, he immediately called his “manager” over. Instead of de-escalating or addressing the issue, the manager raised his voice and told me to leave—as if I were a child being scolded. This was the most unprofessional and amateur operation I’ve ever experienced at a Discount Tire. Poor time management, zero urgency, and leadership that responds to feedback by escalating instead of listening. If you value your time—or expect basic professionalism—do not come to this location. They will waste your time, and when you point it out, they’ll blame you for noticing.

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Veronica Rydervia Google

2 months ago

Daniel helped me today! He was extremely friendly and took care of everything I needed. He even went beyond to check the air on my spare tire just to make sure it was safe for the vacation my family n I are about to take. I appreciate the wonderful customer service from him and I will be back to purchase tires from Daniel when it’s time! 🤘🏻🤘🏻 Thank you again Daniel for everything!!

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Tiffanyvia Google

3 months ago

5 stars is simply not enough to express how grateful I am for the wonderful service that was provided. It's truly a blessing to have such wonderful service from such a caring compassionate honest company. I was in a financial bind needing two new tires with no hope in sight. Discount Tires was there to help me understand the seriousness of my tire issues with clear education about them and offered to replace them both for a very tiny fraction of the price. This is more than a holiday miracle this is a true moment of human kindness. They didn't care about the sale they cared about my safety, and the safety of our communities. They did not care if I could afford the service or not. Never did I expect this type of kindness that I received today. Exceptional service is what they provide because they genuinely care for the safety of their clients and their communities. Had it not been for the wonderful treatment I received along with the low cost to replace the tires I would've been in a real bind. It's a true testimony of a higher power that moves through the hearts of everything created. Thanks for the excellent service. I recommend and will definitely be back for more service. Check them out community they're awesome!!!

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Mariah Avendanovia Google

3 months ago

Best location I’ve been too! I just went to put some air in my tires and Cam had the best costumer service I had ever seen! Super friendly and genuinely a wholesome guy. Would definitely come back to this location agian!

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Katie Bvia Google

7 months ago

I came in last minute before they closed, but was still helped, and with care and quickness. I had driven up from Tucson and the ride was very scary. Cameron (Cam) was the very nice and knowledgeable young man that helped me. He got me in and serviced even though they closed in less than 15 minutes. Pricing to fix all my issues was very reasonable and he helped me out since I was short on funds. If you're in the need, or before you are in need, go see Cam at Discount Tire on Main & Dobson in Mesa, you won't regret it!!!