I

Ion Iancuvia Google

about 1 month ago

Your employee uncloged the drain using the "snake". He tried to untighten a nut for making room for the snake. He could not untighten the nut neither by hand nor using the pliers. He banged in the connection hoping to succeed. It did not work and then he cut the long drain pipe. He succefuly uncloged the drain. He connected the cut drain pipe using the rubber connector, he reconnected everthing back as seen in the attached picture.For the moment everything was working, but next morning under the sink I found a lot of water. I called Drain King and I was connected with your employee I asked him to come and take a look and see what the problem might be and fix it. He kept me a lecture about what might be and refused to come and fix the issue.Now I have to call another plumber to fix the problem. I am sorry, but this is not a professional aproach by Drain King. For this reason I cannot give more than 2 stars.

M

masoud zhianvia Google

about 1 month ago

I rarely leave reviews, but this experience has been extremely frustrating and costly. I contacted this company for a recurring basement drain backup. After multiple visits, I was given different explanations each time, and each visit resulted in additional recommendations and charges, without a lasting fix. I was first told the T-connection was the issue, which I replaced at my own expense. That did not resolve the problem. I was then told the kitchen and basement lines required flushing/hydro jetting. A technician later suggested completing the hydro jet privately for cash, which I declined. I paid the company directly for the hydro jet service instead. When the technician returned, he initially refused to hydro jet the kitchen. After I insisted that the paid service be completed, the work appeared rushed and very brief. Three days later, the kitchen sink backed up again. Another technician advised that the kitchen line was still full of grease and required proper hydro jetting, indicating the previously paid service was not completed as invoiced. Since November 6, 2025, I have repeatedly tried to resolve this with the office. Promised callbacks never happened, calls are no longer being answered, and as of January 22, 2026, my kitchen remains unusable. Based on my experience, I would caution others to be very careful and to get clear documentation of what work is actually being performed.

A

Alan Macmillanvia Google

about 1 month ago

Drain King was on the job an hour after I had called them. Benjamin was extremely professional and polite. He had a wealth of knowledge and repaired the toilet in a fast manner. While he was here I asked him to repair my sink drain and the tap for the washing machine which he did. I highly recommend Drain King.

D

dboulos7via Google

about 1 month ago

Services were extremely prompt and professional. From the admin to the technician, all were pleasant, diligent, and ultimately, helpful. We booked the day prior, and they arrived the next day, precisely on time , and finished the same day. Not a glitch, anywhere. At this point - first time using them - I would definitely recommend their services.

T

Temesgen Mvia Google

2 months ago

Excellent experience getting our faucet replaced. The plumber was friendly, respectful, and did a great job. No mess left behind and the new faucet works flawlessly. Would definitely use this company again.