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Selena Alexander Hayesvia Google

about 1 month ago

I’ve been coming to DRYBAR for over a year and it’s always the most seamless, relaxing experience. As someone with an unpredictable schedule, I really appreciate that I can go to whomever is available and receive the same level of service! Though I’m sure I’ve seen everyone at this point and all are great, Jennifer is next level!! She nails my style, whether a blow out, dry style every time. An updo she did for me left my husband’s jaw on the floor. She’s fast but always on point. Can’t say enough good things about this location.

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Francesca Gouldvia Google

about 2 months ago

I truly enjoy coming to this specific DryBar in Old Town Alexandria. Michael A. is amazing. Not only does my hair look beautiful every single time, but he works efficiently, cares about what his client wants and needs, and makes you feel comfortable, so that your time here is luxurious and personable. So glad I found someone close by that I can trust with my hair! Definitely check them out !

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Deirdre Wrightvia Google

3 months ago

I am extremely disappointed and honestly devastated by my experience at Drybar today. I came in with perfectly healthy hair—I had just gotten a haircut, and my hair was in excellent condition. I am also a Double Fly membership holder and spend thousands of dollars a year caring for and maintaining my hair, so I do not take experiences like this lightly. To begin with, my appointment was scheduled for 2:15 PM, yet they did not start working on my hair until 2:38 PM, which already set a disappointing tone for the visit. The stylist then used excessive heat with poor technique throughout the blowout. At one point, she stated that she was finished with my hair. When I ran my fingers through it, I immediately noticed it was still damp and told her so. This reflects a serious lack of attention and proper technique. Instead of safely and gradually drying my hair, she then continued using very high heat, applying it aggressively after my hair had already been overworked. By the end of the appointment, the damage was undeniable. My hair—previously healthy and smooth—was left burned, dry, brittle, and severely compromised. I am attaching photos taken immediately after the service to show the condition of my hair. This damage happened in one single appointment. I left feeling heartbroken, frustrated, and destroyed over what was done to my hair. Damage like this cannot simply be fixed, and it is especially upsetting knowing how much time, effort, and money I invest into maintaining my hair’s health. This experience is unacceptable, particularly for a brand that presents itself as a premium blowout bar with trained professionals. As a loyal member, I expected competence, care, and basic heat safety standards—none of which were met. I deeply regret trusting Drybar with my hair and hope this is taken seriously so it does not happen to another client.

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Shireenvia Google

4 months ago

I’ve had my hair done at the old town location a handful of times and have never had a bad experience until today unfortunately! My stylist was very kind however we were short for time and my blow dry was done very quickly, but not to my standards at all. I asked for a simple blowout with light bouncy blowout curls (a style I get every time). Since I knew we were short for time I told the stylist she could just flip the ends inward rather than create a full curl to save time. My hair holds curl very well and stays voluminous naturally. However once she completed the blowout it was completely flat, straight frizzy ends and frizzy roots! She brought the straightener out and said she’d smooth the roots and edges (since she herself could tell they were frizzy and still curly!) I don’t blame the stylist since we were in a rush however I’d rather have been denied service completely than have had a poor and rushed blowout. I called the salon back later and asked if I could come back in (with wet hair even just to have it re blown out) they offered for me to come back at 2 but I work and said I’d be off at 5 if I could stop by. They said no and offered a dry style. Since my hair was completely frizzy and straight I knew the curls wouldn’t look as good as a fresh blowout. I’d normally let this go but I am traveling for the weekend and needed my hair done. I asked to be rebooked at one of the associate salons (other locations said they could take me as long as this location books for me) the manager of old town refused to book me at another location. As a last resort I asked for a refund so I could use it towards another service at a different time and was also denied! I come here often and never experienced poor service so I am severely disappointed. The stylist even noted my hair did not look great - saying “next time you come in it will look better.” I’m disappointed with the manager and her handling was really hoping something could have been offered. I kept insisting I’d come with wet hair and we could skip the wash but to no avail. I’m upset I left with worse hair than what I came in with!!

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Shannonvia Google

9 months ago

Thankfully Jennifer saved my appointment today and made my hair fit my vibe and give me exactly what I wanted/needed. She made it even better than I had envisioned. This was my first visit and I miss scheduled my appointment online. The first person (I think her name was Marisa or Melissa) couldn't do what I wanted in that time slot. I'm really thankful that she couldn't do it, because Jennifer was amazing and I'll always request her moving forward !