Shaneil Snipe
⭐ 1/5 I booked an appointment through the Drybar app for 6:15 PM at this location. It was the only available slot. The app accepted it. I got a confirmation email. I drove all the way there. When I walked in to check in, the young man at the front desk told me, very matter-of-factly and with absolutely zero empathy, that they could not service me because my account had been flagged for “extended blow dry time” and that flag does not allow bookings past 6:15. So why did your app let me book it? Why did you send me a confirmation? Why did I have to drive all the way there to find that out? To make matters worse, I do not have extra long, extra thick, or extra curly hair. There is no legitimate basis for that flag on my account. As a Black woman, I have to be direct: this is not the first time this location has tried to apply extended service charges and designations to my appointments that simply do not apply to me. The pattern is not lost on me, and it should not be lost on anyone reading this. The experience was embarrassing, dismissive, and frankly discriminatory. I have submitted a formal written complaint to location management. I would strongly encourage other Black women with natural hair to think twice before booking here.
