DP
D'Tails Pet Grooming
Where your pet's comfort and style come first in Fort Worth.
3.4(5 reviews)
Business
$$
Where your pet's comfort and style come first in Fort Worth.
D'Tails Pet Grooming is a professional grooming salon in Fort Worth, TX, dedicated to pampering pets with expert care and attention. We specialize in grooming services for dogs and cats, ensuring they look and feel their best in a welcoming environment. Our experienced staff focuses on gentle handling and thorough grooming techniques, backed by years of service to the local community. While we strive for excellence, we value transparency and customer communication to address any concerns promptly. Book an appointment today for a tail-wagging experience!
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Comprehensive grooming including bath, haircut, nail trimming, and ear cleaning for all dog breeds.
Specialized grooming services for cats, including bathing, brushing, and nail care in a calm setting.
Advanced treatments to reduce shedding and improve coat health for pets with heavy fur.
Optional dental care service to help maintain your pet's oral hygiene and fresh breath.
Medicated baths to help eliminate and prevent flea and tick infestations safely.
My dogs always come to this grooming salon, and they absolutely love it! The service is excellent, and the staff treats them with so much care. I highly recommend this place a thousand times over. They truly take great care of your pets, but make sure to book an appointment in advance!
I get all 3 of my Yorkie’s groomed here and they always look and smell incredible, my dogs absolutely love coming here. The staff is super welcoming and provide thorough answers to any questions I have had. I highly recommend getting your fur babies groomed here me and my pups have had such a great experience 💜
We dropped off our dog Hera at D’Tails Pet Grooming around 8:30–9:00 AM on Sept 16th, and since there was only one employee working that day, we were only able to pick her up after 3:00 PM. When I first picked her up, I didn’t notice her eye and made the payment, because Hera was the last dog waiting in the cage to be picked up and all the light were off inside. So as soon as stepped outside saw her eye!!! I then went back inside and asked the employee, Evie, why Hera’s eye was blood red and why she was struggling to open it. Her explanation was: “Maybe some spray got in her eye, that could be why.” So, when I got home, I immediately washed her face. Unfortunately, within a couple of hours Hera’s eye got worse and fully shut. We had to rush her to the emergency clinic where the doctor examined and treated her. Today is the fourth day, and sadly, it still hasn’t fully healed. The groomer’s owner contacted me and said she wanted to speak with the vet. I told her that the scratch on Hera’s eye happened while she was at their business and that the doctors had already provided the necessary treatment that same day. Anyway, after she spoke with the doctor, she came back to me saying that what I said and what the doctor said did not match—and of course, I was shocked. It had reached the point where the owner could directly accuse her own customers of lying (see the other reviews). Naturally, the owner basically called us liars and cut off communication. I have never seen such a terrible business owner in my life—extremely aggressive, disrespectful, and careless. She takes absolutely no responsibility. In all her messages, she wastes time with talking about meaningless nonsense things and stories and never speaks with a solution-focused attitude. If you love your dog, stay away from this business! To show everything clearly, I am adding the doctor’s report and photos of our dog to this review. Please decide for yourself who is lying. Also, please check the 1- and 2-star reviews and decide whether this place is a butcher shop or a dog groomer!!! (Click the “lowest” option at the top of the page)
We just picked up our dog and were shocked to see that her eyes are severely bloodshot—something we have never observed before. This raises serious concerns about what may have happened while she was in your care. At the very least, it suggests a failure to uphold the level of duty and care we expect as paying clients. This is not a minor issue, and I need a clear and immediate explanation for how this condition occurred. If we do not receive a satisfactory response and accountability from your business, I will have no choice but to escalate this matter by filing an official complaint with the appropriate authorities, reporting to animal control, and pursuing further action as necessary. UPDATE: We received a veterinary report confirming that our dog has a scratch on her eye, which clearly indicates that a grooming accident occurred. However, at the time, an employee told us that hairspray had gotten into her eyes, assured us that it was not serious, and that she would be fine. Relying on this explanation, we took our dog home and believed she would recover. Later, when we noticed her eyes had become severely bloodshot, we took her to an emergency veterinarian, where it was confirmed that she had suffered an actual injury. Had we been accurately informed about what happened, we would have sought immediate veterinary care rather than delaying treatment. The fact that the staff failed to disclose the true nature of the incident and instead provided misleading information suggests an attempt to conceal what really occurred. This constitutes potential negligence and abuse. For these reasons, I strongly advise against taking your dog to this facility.
They are the most professional groomers I met !! Attitudes were outstanding !! The love of my life was looking rough they made him look like a handsome cat !! I need another five stars to give them 10 amazing !!!!
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