Kenzie Richardson
I’ve been a regular customer here for a while and have always enjoyed the food, which is why this experience was disappointing. I ordered the portobello mushroom burger, which the menu describes as “marinated portobello mushroom, mayo, grilled onions, shredded lettuce, and tomato.” There is no indication that this item contains no patty or meat, nor does it say vegetarian or meatless. Based on the wording and the use of the word “burger,” I reasonably assumed there would be a patty included. When I got home and realized it was only a mushroom (uneaten), I returned immediately to ask for an exchange or refund. Both the employee and later management refused, stating refunds are only given if the restaurant makes a mistake. I explained the menu was unclear and that I was dissatisfied, but no accommodation was offered other than 10% off a future order. There is no written refund/exchange policy anywhere. I wasn’t concerned about the money — I was hungry and just wanted a reasonable solution. As a regular customer who has recommended this place to others, I expected better communication and customer service. Unfortunately, this experience made me reconsider supporting this business moving forward. If you care about great service and loyalty from a small business as a customer, I do not recommend.
