Rick Rodriguez
Up-front Disclaimer: I'm giving a review today for work that occurred in 2017. Earl's came out to do a home warranty fix for a leak I had off my water main in my newly purchased home's backyard. I was a brand new, first time homeowner. The leak I had was a T-shaped fitting off my water main that connected my irrigation system to my main line. The small leak was on the water main side, but due to the "technicality" that it was also connected to my irrigation system, they would only put in a G-coupling and cut off my irrigation system under warranty. If they replaced the T-shaped fitting it would be $350. But if they cut off the irrigation system and used the G-coupling (literally disabling the irrigation system), it was $75. I was poor at the time, literally spent all my money to move into the house. They knew I was in a difficult position and I had no money at the time, but still tried to get the upsell and take advantage of me to get that $350 instead of a simple $75 warranty repair. I told them to just do the $75 repair, I couldn't afford the higher price at the time. Keep in mind - THEIR plumber said they would use a brass G-coupling to fix the leak. Let's fast forward to today. I get a call - there's a geyser in my back yard. It's flooded. I figured the cold must have caused a problem, maybe something broke. I start digging, im literally covered in mud trying to figure out what's wrong. I find the leak - guess what: The G-coupling Earl's installed failed - the seal on one side of it blew out. I call an emergency plumber who comes out and is shocked that a professional company would use a HANDYMAN fix on a water main in the past. This fix was destined to fail - ground settles, pipes expand and contract, this was NOT the fix that should have happened by any serious plumber. The new plumber got in there and fixed it correctly, cutting off the janky G-coupling and putting in a PEX line, crimped and ProPressed. He then insulated the fix and covered the repair for me. I say all that to say this - pay attention to what this company does. Take pictures, ask questions, watch them work and inspect it yourself after they are done. You might be happy in the moment that a repair is done and water is flowing - but a few years later, it might fail in such a spectacular fashion that you'll end up covered in mud, frantically trying to get a fix in before the next cold front so that your family has running water again. I'd never in a million years recommended this company. Both in the way they tried to take advantage of a young, new home owner to upsell a home warranty repair, and in the way they fixed a water main leak with handyman quality work. It bit me hard. Lesson learned - do your research before working with this company and learn from my mistakes.
