Lowery Plumbing, Heating & Air Conditioning

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Elizabeth Natalie Ruiz

via Google

My kitchen sink was clogged up, I called and asked how much it would be. I was told $49.95 and it would be done around noon the following day. The following day it's almost noon and I havent heard anything so I call, I am told that it may not be done that day. I explained in had made arrangements at work to be home so that it could get done that day. He says he didnt know for sure that they could do it that day. Immediately after that call ended within a minute a woman calls me and tells me that the cost is $115, I explained they quoted me $49.95 then they said they could do $95. At this point I am realizing that the price i was given wasnt the price and the time and date wasn't right either. I ask for a manager and they said they will honor the $49.95 and it will be done that evening. No one ever shows up. They call me the next morning and say they will do it at no charge whatever I needed that day. The guy gets there asks me like 2 questions and starts telling me he cant do it cause it might break the PVC under my sink and he needs to install a clean out and I need a jetting service and quotes me $700. I spent more time calling these people than he spent looking at anything. I had it done by someone else the following day. It took less than 10 minutes. This whole thing was ridiculous.

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Yvonne Casanova

via Google

Lowery’s has very affordable prices!! I will say they are the best in lubbock. And they don’t double the prices on the weekends! Great customer service Albert is super sweet man! Got the job done in no time!

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Karen Palmer

via Google

Our bathtub drain was clogged. It was Sunday so we expected it to cost a lot to have it unclogged! Called Lowery plumbing and a guy named Dallas came out! He was super nice! Very polite and very professional! Unclogged the drain for $51.00 !!! We couldn’t believe it!!! We will recommend them to all our family and friends! I think Dallas deserves a raise! lol! Thank you so much!

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Robert Douglas

via Google

Lowry’s sent Abraham out to our house in Pampa Tx. We had other plumbers who had already come out and didn’t want to touch the job or were asking for thousands up front for solutions that included busting out floor. Abraham ran his camera, got his snake and got the job done. He was super nice and efficient. The price was very reasonable. I would definitely recommend this company! Especially if you have complicated plumbing or a bigger project.

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Dom

via Google

My experience with Lowery's Plumbing & HVAC has been a nightmare from start to finish. I hired them to install a new AC system for $21,000, and the work was incredibly substandard and has caused significant issues. The first day of the installation, they left without the AC working properly. They claimed it would take 6-8 hours to cool my house down, which I immediately knew didn't sound right. It was clear they were short handed and wanted to leave the job. I had to call them to come back out because the system was still not working. When they returned, they blamed the manufacturer for shipping a new unit with low refrigerant, instead of taking responsibility for the faulty install. After that, the system still never worked properly. When I contacted the company, they insisted the problem was my home's insulation and not their installation work. This is highly unacceptable, especially considering I have not yet signed off on the job. I suspected something was wrong and had the work inspected by another reputable HVAC company in Lubbock. Their investigation confirmed multiple severe installation errors that are not up to industry standards. On September 8th, when I mentioned seeking a second opinion on the work, Lowerys threatened to void my warranty. This practice is highly concerning and is a major reason I would not recommend their services. The issues found by a team of professional technicians include: Insufficient Return Air: The return air duct was sized incorrectly, with technicians confirming they installed only half the amount of return air that my unit requires. This is an improper install that will cause the exact problems I am experiencing, put a major strain on the system's blower motor, and will lead to premature failure and high energy bills. In addition, I have discovered that they cut corners on the installation by using an incorrect 2 inch air filter in a unit designed for a 4 inch filter. This compromises the system's ability to filter air properly, reduces efficiency, and will lead to premature system failure over time Improperly Sloped Condensation Line: The drain line was installed at an incline, which will cause water to back up and flood the interior of my home if not addressed. Unsealed Ductwork: The start collar on the return plenum was not sealed, allowing the system to pull hot, unconditioned air from the attic into my home, drastically reducing efficiency and introducing contaminants. Unglued Joints: The joints on the condensation line were not properly glued, which has already caused minor leaks and poses a significant risk of future water damage. This is not a matter of opinion; I have receipts and a professional report to back up these findings. Despite the system being improperly installed and non-functional, they continue to pester me for payment. The work performed was unprofessional and showed a complete disregard for basic HVAC installation practices. I have included photos of them cutting corners on my equipment. This isn’t speculation, and all the proof to show you. I have informed them that I will not sign off on the job until every issue I have mentioned is properly addressed. They can either fix the problem properly or I will leave this review up for everyone to see. I highly recommend that you seek out another company for your HVAC needs to avoid a similar, costly experience.