East Lake Veterinary Hospital

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Austin Gouldvia Google

14 days ago

Dr. Freeman had to move my appointment to the main clinic for my cat so I could be seen sooner. Rich, who works the front, did such a good job and has a great personality. My cat Tank was a little upset with his shots, but is the happiest boy right now because he got to see people other than his brothers or dad, great experience, wouldn't ask for a better staff and doctor. Both the Cat clinic and Main clinic are clean and easy to access, and I don't mind going to either. Great job guys, thanks for making the visit quick and easy!

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Emily Hutchisonvia Google

about 1 month ago

Do not use this vet for your beloved pets. I started taking my dog here in 2012 and loved it for the first several years and quality of care plummeted over the past 5 years. Over the years Vets/Techs failed to call me when they said they would while my dog was an urgent patient. I had a vet leave an incredibly vague voicemail right at closing and then was unreachable as she went on out vacation and failed to inform anyone with the information. The last time my dog was hospitalized in July 2025, I had to call several times for updated information hours after they told me they would contact me - I waited for 45 mins for my dog to be discharged and they discharged her and handed her to me with the port still in her leg, I had to inform them and wait another 30 mins for someone to come get her to remove it. They also advertise they provide “24 hour care” which is absolutely not true, they do not have staff onsite for a few days out of the week. I had to ask 3 times for my dogs records to be sent to another vet. Do not trust them with your pets!

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Madison Wilkinsvia Google

2 months ago

we love dr. freeman! she has been very caring for my big dog and treats him well. the only thing is the past couple of times I have had to call in to the vet is that I’m sitting on hold for 20+ minutes to talk to anyone. other than that, our experience here has been great!

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Mary Johnsonvia Google

3 months ago

I am deeply disappointed to say that the quality of care and service at this establishment has fallen dramatically. I have been a client here for years, but my recent experiences have made it clear that I can no longer recommend them. The most significant change is the departure of Juan Maldonado, who was always my reliable point of contact for any issue or emergency. Since he left, the client experience has plummeted. Scheduling an appointment has become unnecessarily difficult. It is nearly impossible to get in for a timely visit, and dealing with prescription refills has become a complicated, frustrating ordeal that is inconsistent and unreliable. Furthermore, the clinic has apparently discontinued its price matching policy, adding an unexpected and unwelcome increase to the cost of care. It's clear the standard of operation has gone down, and customer convenience is no longer a priority. I am actively searching for a new veterinary practice now and urge other long-time clients to do the same. I do not recommend this location.

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Moola Livevia Google

6 months ago

They killed my chameleon!!! I have pictures and messages saying from the doctor when I dropped them off that he was doing better. He was moving around and everything and After shift change when they told me that it was a new doctor now my chameleon is dead. do not go here even when you show up it smells like dead animals. They are going to kill your animals and still charge you a bill.