Virginia Craft
The item arrived way bigger than it looked in the photos (more like an XXL), and the owner, Katie, was not very kind when I reached out and asked if a partial refund or anything similar was possible. Listing the height and size of the model in the photos would be helpful. Also, more transparency with your refund policy would be great; e.g., stating it on the item listing. I haven't visited the in-person store as I don't live there, so I'm only speaking for the online service.






